IT Technical Support

5 months ago


Randburg, South Africa Smart Worx Group Full time

DUTIES & RESPONSIBILITIES

 IT Network Support Technician: experienced, to

Provide technical support and network solutions

based on the company’s full range of products.

 Networking, switching, VLAN's, Fibre, VPN's and

IoT, firewalls and cyber security: Identify hardware

and software issues, provide solutions,

troubleshooting, diagnosis and repairs (installation,

configuration & deployment).

 Support in SAT and FAT product testing and

technical support cases (installation/configuration).

 Provide and facilitate technical training

when/where necessary.

 Provide proficient reporting (case study

solutions etc.)

 RMA product testing and troubleshooting.

 Time and project management.

 Manage additional assignments/projects as

required by the company to achieve strategic

objectives.

QUALIFICATIONS, NECESSARY SKILLS & REQUIREMENTS

 Min 4-5 years’ experience in IT tech support &
network industry experience (provide references).

 BTech Diploma IT / or relatable diploma

(mechatronics, etc) or N6

 CCNA (CISCO) Layer 2 / Layer 3

 CompTIA IT, A+, N+ (or equivalent)

 Good understanding of networking, Wi-Fi, IoT (LAN

and WAN).

 Design, support, and implement IT infrastructure.

 Linux (advantageous)

 C+, C++ knowledge (advantageous).

 Proficient at Microsoft and Windows

 Willing to travel. Own vehicle. Valid SA ID

 ECSA Membership (advantage)

 Resides within 10km or be prepared to travel/move

closer.

 Excellent Communication skills, problem Solving, Reporting, Time, and Project Management Skills

(planning & reporting). Innovative, motivated, service and solutions-driven, fast learner and a passion for IT

**Job Type**: Permanent

**Salary**: R25,000.00 - R32,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- IT Tech Support: 3 years (required)

Ability to Relocate:

- Randburg, Gauteng: Relocate before starting work (required)



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