1st Line IT Technical Support

4 weeks ago


Randburg, South Africa Specd Full time

JOB DESCRIPTION INFORMATION:



Job Title:
1st Line IT Technical Support
Employment Type: Permanent, On-site
Work Location: Johannesburg, Randburg

JOB CONTEXT:

We are looking for a motivated 1st Line IT Technical Support member to provide high-quality IT support, resolving client issues efficiently while collaborating with the team to deliver exceptional service.

TECHNICAL SKILLS:
  • Proficiency in troubleshooting and supporting Windows 365 environments (experience with similar tools is advantageous)
  • Exposure to networking fundamentals, including basic familiarity with firewalls and VPNs (experience with similar tools is advantageous)
  • Familiarity with Bitdefender Antivirus or similar endpoint security solutions (experience with similar tools is advantageous)

EXPERIENCE LEVEL:
  • 1-2 years of experience in IT support, ideally within a remote support environment
  • Demonstrated proficiency in telephonic support, with the ability to engage professionally and effectively with individuals across all organizational levels, from receptionists to executive leadership (CEOs)

CERTIFICATES (Advantageous):
  • Microsoft 365 certifications or relevant experience is highly valued
  • Other certifications, such as CompTIA A+, are advantageous

SHIFT COVERAGE:
  • Standard business hours from the office in Sundowner, Randburg
  • Occasional after-hours support may be required for emergency situations

TOOLS:
  • Familiarity with HaloPSA for ticketing and support management (experience with similar tools is advantageous)
  • Experience with Ninja RMM for remote monitoring and management (experience with similar tools is advantageous)
  • Proficient in using documentation tools to maintain accurate records and procedures (experience with similar tools is advantageous)

SOFT SKILLS:
  • Excellent communication skills for effective interaction with clients and team members
  • Strong problem-solving abilities to troubleshoot and resolve issues efficiently
  • Ability to work well in a team-oriented environment and collaborate with colleagues

PACKAGE & REMUNERATION:
  • Salary will be commensurate with experience and qualifications.


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