1st Line IT Technical Support
4 weeks ago
JOB DESCRIPTION INFORMATION:
Job Title: 1st Line IT Technical Support
Employment Type: Permanent, On-site
Work Location: Johannesburg, Randburg
JOB CONTEXT:
We are looking for a motivated 1st Line IT Technical Support member to provide high-quality IT support, resolving client issues efficiently while collaborating with the team to deliver exceptional service.
TECHNICAL SKILLS:
- Proficiency in troubleshooting and supporting Windows 365 environments (experience with similar tools is advantageous)
- Exposure to networking fundamentals, including basic familiarity with firewalls and VPNs (experience with similar tools is advantageous)
- Familiarity with Bitdefender Antivirus or similar endpoint security solutions (experience with similar tools is advantageous)
EXPERIENCE LEVEL:
- 1-2 years of experience in IT support, ideally within a remote support environment
- Demonstrated proficiency in telephonic support, with the ability to engage professionally and effectively with individuals across all organizational levels, from receptionists to executive leadership (CEOs)
CERTIFICATES (Advantageous):
- Microsoft 365 certifications or relevant experience is highly valued
- Other certifications, such as CompTIA A+, are advantageous
SHIFT COVERAGE:
- Standard business hours from the office in Sundowner, Randburg
- Occasional after-hours support may be required for emergency situations
TOOLS:
- Familiarity with HaloPSA for ticketing and support management (experience with similar tools is advantageous)
- Experience with Ninja RMM for remote monitoring and management (experience with similar tools is advantageous)
- Proficient in using documentation tools to maintain accurate records and procedures (experience with similar tools is advantageous)
SOFT SKILLS:
- Excellent communication skills for effective interaction with clients and team members
- Strong problem-solving abilities to troubleshoot and resolve issues efficiently
- Ability to work well in a team-oriented environment and collaborate with colleagues
PACKAGE & REMUNERATION:
- Salary will be commensurate with experience and qualifications.
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