Technical Support Specialist

5 hours ago


Randburg, Gauteng, South Africa Acnode CC Full time
Job Summary

We are seeking a skilled IT Technician to join our team at Acnode CC. The successful candidate will be responsible for providing exceptional desktop support to our clients, ensuring they receive the highest level of service.

About the Role

This is a hands-on position that requires strong problem-solving skills and the ability to work independently. As an IT Technician, you will be the first point of contact for our clients' technical issues, so excellent communication and customer service skills are essential.

Key Responsibilities
  • Installing and configuring computer hardware and software
  • Maintaining customer desktop and networking equipment
  • Analyzing and resolving complex technical issues
  • Managing and resolving calls placed for the Desktop Support environment
Requirements

To be considered for this role, you must have:

  • Proven experience in providing desktop support to end-users
  • Strong desktop support skills, including troubleshooting hardware and software issues
  • Knowledge of Microsoft 365 administration and support (an added advantage)
  • A valid driver's license and willingness to travel
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range: $50,000 - $70,000 per annum
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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