Technical Support Analyst

5 months ago


Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001057

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Others: IT and Telecommunication**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
TRACKER requires the services of a Technical Support Analyst in our Technical support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control.

**Job description**:
**KEY DUTIES AND RESPONSIBILITES**:

- Ensuring all products meet physical and functional requirements.
- Ensuring all system changes are identified, controlled, tested and recorded prior to release.
- Establishing standards to be implemented within the business.
- Drive the effective handover between CAB Handover and UAT/Training as per the agreed procedures.
- Mapping of new processes and drafting of new documentation.
- Statistical reporting on product performance.
- Evaluate and asses current processes and develop solutions to assist with problem areas.
- Monitor system performance.
- Communicate actively and effectively with stakeholders/clients/business.
- General administration.

**Minimum requirements**:

- Matric
- 3 years Super User experience
- 1 year Software testing skills and knowledge
- Application Testing
- IT Background industry experience (advantageous)
- Computer literate
- Product knowledge
- Operating Systems knowledge
- Problem solving attributes
- High attention to detail



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