CRM Manager

2 days ago


Johannesburg, South Africa Be Different Recruitment Full time

Gauteng

,

JHB - Northern Suburbs

(Market related)

Our client a strong and established global betting company is urgently looking for a CRM Manager to be responsible for the following:

- Monitoring relationships with existing customers through CRM systems
- Ensuring the CRM system provides an effective sales funnel
- Developing and implementing marketing techniques that will drive new customers

They are looking for a CRM Manager to set and monitor marketing strategies that will foster profitable long-term relationships with clients.

In this role, you will coordinate with Sales and Marketing to boost the company’s market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics.

You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, they want you to increase revenues and achieve business goals by building a customer-oriented company.

**Responsibilities**:

- Monitor relationships with existing customers through CRM systems
- Ensure the CRM system provides an effective sales funnel
- Develop and implement marketing techniques that will drive new customers
- Set specific marketing strategies to retain customers
- Plan and manage multi-channel marketing campaigns
- Suggest new methods to address customers’ needs
- Track marketing metrics and trends, like conversion rates and web analytics
- Assist with organizing promotional events to reach prospective customers
- Review and select CRM software that meets company’s needs
- Conduct market research to follow trends and competition

**Requirements and skills**:

- Proven work experience as a CRM Manager or in similar role
- Solid background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage marketing projects end-to-end
- Strong communication skills along with a customer-oriented attitude

Information displayed above not limited to advertisement.

For more information please contact:
Nicole Long


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