![Positive Switch](https://media.trabajo.org/img/noimg.jpg)
CRM Analyst
4 weeks ago
**Description**
- Provide ongoing analysis and implementation of required enhancements for CRM system/s.
- Manage pipeline of CRM system requests
- Provide CRM system support for all end users
- Document and implement CRM system workflows
- Monitor usage of key CRM system features
- Create and manage Google reports using functions and pivots to be able to record data and build charts
- Solid understanding of SSRS reports
- Provide daily, weekly and monthly reporting to key stakeholders
- Communicate with key stakeholders to update them on the status of projects
- Maintain customer relationship through regular communication providing customer service
- Analyse data and create reports that will help better understand clients
- Analyse data to determine areas of improvement for current processes
- Help customers develop strategies to improve use of CRM technology features to increase efficiency
**Qualifications and Experience**
- Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science
- 3+ years experience working with data sets in MS Excel
- 3+ years experience in delivering projects in either a business analyst or project management role
- 3+ years experience working with a CRM system/s
**Knowledge and Skills**
- Excellent analysis and problem solving abilities with regards to Communication, Technology, Customer Service, Problem Solving
- Solid understanding of MS Excel - capture & record data, building charts & graphs, use of excel formula functions, creating & utilizing pivot tables
- Proficient with analytical and technical software
- Proficient in using CRM software
- Understanding of MS-Power BI tool and reports
- Ability to explain complex processes and ideas
- Proficient with software development life cycle
- Proven track record in identifying and resolving customer issue
-
CRM Analyst
4 weeks ago
Johannesburg, South Africa Excquiste Placements Full timeA Medical consultant company in the north of Johannesburg is looking for a CRM Analyst with Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science 3+ years experience working with data sets in MS Excel 3+ years experience in delivering projects in either a business analyst or project management role 3+ years experience working...
-
CRM Data Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Total IT Recruitment Full timeRole Purpose Assist company with building and maintaining clients for life, using consumer relationship management software to analyse customer data, making recommendations regarding client experience initiatives Analyse data and create reports that will help company to better understand their clients and be the liaison between employees and the CRM...
-
CRM Business/Data Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full timeJob specification - CRM Business/Data AnalystJob title/position: CRM Business/Data Analyst Number of positions: 1Function and Business Unit:Infrastructure: Clients & MarketsDescription of the role and purpose of the job: The purpose of the position is to assist with the analysis and enhancement of the CRM system and to drive adoption and usage to capture...
-
CRM Business/Data Analyst
1 month ago
Johannesburg, South Africa KPMG-SouthAfrica Full timeJob specification - CRM Business/Data AnalystJob title/position: CRM Business/Data Analyst Number of positions: 1 Function and Business Unit: Infrastructure: Clients & Markets Description of the role and purpose of the job: The purpose of the position is to assist with the analysis and enhancement of the CRM system and to drive adoption and usage to capture...
-
HubSpot CRM + Marketing Analyst
3 weeks ago
Johannesburg, South Africa ITC WORLDWIDE Full timeITC Worldwide is searching for a technically minded Marketing Analyst excited about aligning sales, marketing, and customer success operations across end-to-end customer life cycles, enabling growth through operational efficiency, and keeping teams accountable to revenue by focusing on operations management, tooling, and analytics. This HubSpot expert will...
-
Hubspot CRM + Marketing Analyst
2 weeks ago
Johannesburg, South Africa ITC WORLDWIDE Full timeITC Worldwide is searching for a technically minded Marketing Analyst excited about aligning sales, marketing, and customer success operations across end-to-end customer life cycles, enabling growth through operational efficiency, and keeping teams accountable to revenue by focusing on operations management, tooling, and analytics. This HubSpot expert will...
-
CRM Data Analyst
3 weeks ago
Johannesburg, South Africa Core Group Full time**ABOUT THE COMPANY**: The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise...
-
Hubspot CRM + Marketing Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa ITC WORLDWIDE Full timeITC Worldwide is searching for a technically minded Marketing Analyst excited about aligning sales, marketing, and customer success operations across end-to-end customer life cycles, enabling growth through operational efficiency, and keeping teams accountable to revenue by focusing on operations management, tooling, and analytics.This HubSpot expert will...
-
Senior CRM Analyst
4 days ago
Johannesburg, South Africa VML Full time**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...
-
Business Analyst Salesforce
2 weeks ago
Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full timeOur client is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices....
-
Salesforce Business Analyst
2 months ago
Johannesburg, South Africa Deka Minas Pty Ltd Full timeJob Description:Absa is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best...
-
Business Analyst Salesforce
2 months ago
Johannesburg, South Africa Deka Minas Pty Ltd Full timeOur client is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices....
-
Business Analyst Salesforce
2 months ago
Johannesburg, South Africa Deka Minas (Pty) Ltd Full timeOur client is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices....
-
Salesforce Business Analyst
2 months ago
Johannesburg, South Africa Deka Minas (Pty) Ltd Full timeJob Description:Absa is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best...
-
Senior CRM Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa VML Full timeWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
-
Data Analyst
2 weeks ago
Johannesburg, South Africa Recruit for Africa Full timeData Analyst | JHB | Footwear and apparel Industry Our client is seeking a vibrant Data Analyst to embark on a 6-month contract journey within a dynamic team. Our client is a thriving international Footwear and Clothing brand. As a crucial member of their Operations team, you will spearhead data insights and reporting strategies aimed at maximizing business...
-
Data and Reporting Analyst
1 week ago
Johannesburg, South Africa Recruit for Africa Full time**Data and Reporting Analyst | JHB | Footwear Industry**: Join our dynamic team as a Data and Reporting Analyst in the vibrant Johannesburg footwear industry. As a pivotal member of our Operations team, you will drive data insights and reporting strategies to optimize business performance and enhance decision-making processes. If you’re passionate about...
-
IT Service Desk Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Africa Full timeLooking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...
-
IT Service Desk Analyst
1 month ago
Johannesburg, South Africa Ad Talent Africa Full timeLooking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...
-
Data and Reporting Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Recruit for Africa Full timeData and Reporting Analyst | JHB | Footwear Industry:Join our dynamic team as a Data and Reporting Analyst in the vibrant Johannesburg footwear industry. As a pivotal member of our Operations team, you will drive data insights and reporting strategies to optimize business performance and enhance decision-making processes. If you're passionate about...