CRM Analyst

3 days ago


Johannesburg, South Africa Positive Switch Full time

**Description**
- Provide ongoing analysis and implementation of required enhancements for CRM system/s.
- Manage pipeline of CRM system requests
- Provide CRM system support for all end users
- Document and implement CRM system workflows
- Monitor usage of key CRM system features
- Create and manage Google reports using functions and pivots to be able to record data and build charts
- Solid understanding of SSRS reports
- Provide daily, weekly and monthly reporting to key stakeholders
- Communicate with key stakeholders to update them on the status of projects
- Maintain customer relationship through regular communication providing customer service
- Analyse data and create reports that will help better understand clients
- Analyse data to determine areas of improvement for current processes
- Help customers develop strategies to improve use of CRM technology features to increase efficiency

**Qualifications and Experience**
- Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science
- 3+ years experience working with data sets in MS Excel
- 3+ years experience in delivering projects in either a business analyst or project management role
- 3+ years experience working with a CRM system/s

**Knowledge and Skills**
- Excellent analysis and problem solving abilities with regards to Communication, Technology, Customer Service, Problem Solving
- Solid understanding of MS Excel - capture & record data, building charts & graphs, use of excel formula functions, creating & utilizing pivot tables
- Proficient with analytical and technical software
- Proficient in using CRM software
- Understanding of MS-Power BI tool and reports
- Ability to explain complex processes and ideas
- Proficient with software development life cycle
- Proven track record in identifying and resolving customer issue


  • CRM Analyst

    5 days ago


    Johannesburg, South Africa Excquiste Placements Full time

    A Medical consultant company in the north of Johannesburg is looking for a CRM Analyst with Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science 3+ years experience working with data sets in MS Excel 3+ years experience in delivering projects in either a business analyst or project management role 3+ years experience working...


  • Johannesburg, South Africa Sage Full time

    **Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...

  • CRM Data Analyst

    19 hours ago


    Johannesburg, South Africa Core Group Full time

    **ABOUT THE COMPANY**: The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise...


  • Johannesburg, South Africa Bolt Talent Solutions Full time

    Senior Dynamics 365 CRM / CE Functional Consultant Location: Sydney Wild Tech is a MS Gold Partner, that has acquired significant growth in their CRM portion of the business are hiring for a CRM/CE Functional consultant Your will role will be to collaborate with the analysts, technical consultants and clients on project requirements whilst also providing...


  • Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is currently seeking a talented Financial Administrator & Analyst** to join a luxury lodge and hotel group based in Bryanston, Johannesburg. This is an exciting opportunity for a detail-oriented professional to manage financial operations and contribute to strategic business decisions. **About the Position**: In this role, the...

  • Analyst

    3 days ago


    Johannesburg, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve’s client is seeking a Analyst who will play a critical role in bridging the gap between business needs and technology solutions. You will work closely with our clients to understand their business processes, gather requirements, and help design and implement technology-driven solutions. This is an exciting opportunity for an...

  • BI Analyst

    6 days ago


    Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: The primary purpose of the BI Analyst role is to design, develop and maintain analytics solutions and to identify business intelligence, reporting and data analysis needs. **You will engage with the following stakeholders**: - CRM, Product owners - Data Warehousing Technical production teams - Internal clients such as executive...


  • Johannesburg, South Africa Job Crystal Full time

    Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...


  • Johannesburg, South Africa MRI Software Full time

    At MRI we are looking to bring on board a **Data Support Analyst **who will support our SDR and marketing demand generation functions in EMEA. They largely will be helping to identify key target audiences and helping to prepare and initiate campaign strategies. This individual is potentially somebody who likes to work with or would like to work with data,...


  • Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German Speaker)**: at DigiCert Johannesburg **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...


  • Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (Spanish Speaker)**: at DigiCert Johannesburg **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...


  • Johannesburg, South Africa Taylormade Recruitment Full time

    Snr. Pricing Analyst & Agents relations - Background in Sales and Carrier negotiations is a must - CW1 Knowledge is a great plus - Knowledge of Incoterms, Basics of Freight forwarding documentation is a must - **_Min. 7 years of FF_** experience is a must - Having a British or similar passport is an asset as this role requires travelling internationally to...

  • Systems Analyst

    2 days ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem Hello Future Systems Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and...


  • Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (Portuguese/Italian/Dutch Speaker)**:at DigiCert Johannesburg **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their...


  • Johannesburg, South Africa DigiCert Full time

    **WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates. We are driven by the idea of finding a better way: - A better way to provide authentication on the internet. - A better way to tailor solutions to our customers' needs. - A better way to enrich our employees' lives with opportunities to create the...

  • Billing Analyst

    1 week ago


    Johannesburg, South Africa Sage Group PLC Full time

    **Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...


  • Johannesburg, South Africa Heineken Full time

    We Go Places! How about you? Immediate Superior: Sales Intelligence Manager Location: Sandton Function: Commerce Sub Function: Sales Excellence Type of Contract: Permanent Reference Number: 123526 Closing Date: 04/02/2025 Purpose of the Position The Channel Marketing Analyst will provide analytical expertise and insights to inform decision-making across...


  • Johannesburg, South Africa Heineken International B.V. Full time

    We Go Places! How about you? Immediate Superior: Sales Intelligence Manager Location: Sandton Function: Commerce Sub Function: Sales Excellence Type of Contract: Permanent Reference Number: 123526 Closing Date: 04/02/2025 Purpose of the Position The Channel Marketing Analyst will provide analytical expertise and insights to inform decision-making across...

  • Commercial Analyst

    5 days ago


    Johannesburg, South Africa Pernod Ricard Full time

    Support the design and implement short-, medium- and long-term strategies and enable the evolution of information, products, tools, technologies and programs. To support the empowerment of the commercial leadership team & the field sales teams to make data driven decisions by providing them with KPI driven reporting and actionable insights derived from the...