Systems Administrator

1 week ago

Midrand, South Africa The Academic Institute of Excellence (AIE) Full time

AIE, Academic Institute of Excellence, has a job opening for a **Systems Administrator **within its **Information Systems **department.

**Position Duties & Responsibilities **_**(not limited to)**_**:

- Creating new users and maintaining the security roles of all current and / or active users.
- Deploying, configuring, administering, and monitoring the systems in support of the business processing requirements.
- Investigate unauthorized access and the performance of administrative duties relating to security management by following and recommending best practice to safeguard the integrity and security of our systems.
- Support users in their general daily tasks by enabling them to use the systems for its intended purpose and monitor areas for improvement identified that will contribute to the automation of tasks that have been identified.
- Provide support and trouble shoot issues reported by internal stakeholders.
- Be the first point of contact and act as the lead user support and champion of our systems.
- Coordinate and lead dedicated workshops and training sessions for users for the purpose of induction, upskilling and re-skilling.
- Demonstrate eagerness to learn about, maintain and improve our Student Portal and other systems. It will be required that the administrator understands our internal business processes so that accurate and timeous support can be provided to the users.
- Maintaining, training, and administering our AI chatbot.
- Perform gap analysis on unmatched intents.

**Application Requirements**:

- BSc Degree in Computer Science or equivalent is preferred.
- Knowledge of and/or experience in finance will be a distinct advantage.
- 2 years’ experience as an Enterprise Resource Planning (ERP) and Systems Administrator (systems such as NetSuite ERP, Microsoft Dynamics GP, Sage Intacct, SYSPRO, Oracle ERP Cloud or SAP ERP) is required. Please note that having experience in NetSuite will be most advantageous.
- Basic knowledge in Linux and natural language processing concepts (NLP) is required.
- Experience in dialogue flow is advantageous.
- Above average ability to understand, use and learn innovative technology, and highly interested in doing so.
- Must have your own transport.

The following attributes are linked to the Code of Conduct for general staff and Code of Ethics for Senior and Top Management., and indicate the kind of behaviour that is expected:

- Must be able to work under pressure.
- Excellent attention to detail.
- Be innovative and efficient in solving problems.
- Comfortable interacting with stakeholders at multiple levels.
- Excellent communication and people skills.
- People Centricity - Respectful and helpful nature when dealing with clients, peers, and colleagues.
- Urgency - The position requires decisiveness, quick response, and fast action.
- Self-Control - The ability to govern one’s emotions and reactions is a key part of customer service.
- Demonstrated ability to work independently with mínimal supervision.
- Ability to assess a situation to determine the severity of a problem and escalate when required.

**Why work at AIE**:
**Vision and Mission**:To deliver demand-driven education, built upon the principal of quality education through innovation and technology.

**Working Environment**:A hybrid-working environment where we combine working remotely and on-campus.

**Our Values**:At our core, we practice Empathy, Fairness, Respect, Accountability and Humility. In perpetuity, our drive remains to be industry revolutionaries of a company proud of its people, its customers, and its products.

**Excellent Work / Life balance**:21 days’ annual leave per year and 10 days’ staff development leave.

**We promote continuous self-development**:The main benefit of an academic institution is that our core consists of education and further developing individuals and the same applies to our employees. We employ passionate individuals who want to further their skills and studies and provide competitive financial assistance whether you choose to complete your studies internally or externally.

**What we do best**:At the heart of our organization, we have a bold vision of transforming the way we operate through automation, empowering our employees to unleash their true potential. We are more than just an education provider that is systems-driven; we are pioneers in pushing the boundaries of what is possible in the education industry. Join us on this exhilarating journey as we embark on exciting projects that include expanding our campus, redefining the educational landscape, creating unforgettable experiences for our stakeholders, and recognizing and rewarding exceptional efforts. This is your chance to be part of a team that is shaping the future of education and making a lasting impact.

**Job Types**: Full-time, Permanent

**Salary**: R240,000.00 - R360,000.00 per year

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate be

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