Current jobs related to User Support - Midrand - Profession Hub

  • Moodle Application and User Support Technician

    6 days ago

    Midrand, Gauteng, South Africa Adapt IT Group Full time

    We are seeking a highly skilled Moodle Application and User Support Technician to join our team at Adapt IT Group. As a key member of our team, you will play a critical role in providing technical support to our clients.Role SummaryThe ideal candidate will have a strong background in e-learning applications, specifically Moodle, and be able to troubleshoot...

  • Lecturer: User Interface Design and Usability

    6 days ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head of Computer Science **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Industrial Data Technician

    4 weeks ago

    Midrand, South Africa ALSTOM Full time

    **INDUSTRIAL DATA TECHNICIAN - SES KEY USER (FTC)** **DESCRIPTION** At Alstom, our ambition is to be a global leader in the transportation sector, in the digital age. Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation. Alstom...

  • Industrial Data Technician

    4 weeks ago

    Midrand, South Africa ALSTOM Full time

    **INDUSTRIAL DATA TECHNICIAN - SUPPLY CHAIN KEY USER and REPAIR LOOP CONTROLLER (FTC)** **DESCRIPTION** At Alstom, our ambition is to be a global leader in the transportation sector, in the digital age. Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the...

  • Technical Support Specialist

    6 days ago

    Midrand, Gauteng, South Africa Network Recruitment Full time

    About the RoleWe are seeking a skilled IT professional to join our team as a Technical Support Specialist.The successful candidate will provide technical support to all users within the business, including workstation setup and deployment, user setup and configuration, and multifunction printer support.Key Responsibilities:Provide IT support to all users...

  • IT Support

    4 weeks ago

    Midrand, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.Responsibilities and DutiesTechnical...

  • IT Support Professional

    8 hours ago

    Midrand, Gauteng, South Africa Noam Solutions Full time

    Job OverviewNoam Solutions seeks a skilled IT professional to provide high-quality onsite user support and manage Windows Server. The ideal candidate will have strong technical skills, including CompTIA A+, CompTIA Network +, and Microsoft Certified Systems Administrator certifications.Duties and ResponsibilitiesProvide timely and effective support to...

  • Technical Support Lead

    7 days ago

    Midrand, Gauteng, South Africa Boardroom Appointments Full time

    Boardroom Appointments is looking for a Technical Support Lead to provide top-notch IT support to our users.Job SummaryThis role involves managing user incidents, resolving technical issues, and providing proactive support to ensure seamless IT operations.Key ResponsibilitiesManage user incidents and requests via phone, email, or in-personDevelop and...

  • Systems Support Administrator

    3 weeks ago

    Midrand, South Africa The Academic Institute of Excellence Full time

    The institute has a job opening for a **Systems Support Administrator **within our **Information Systems** department. The prime role of the Systems Support Administrator is to provide technical support and training to our team. It is required that the information and guidance provided to the team, enables them to be effective, have a sound understanding of...

  • IT Support

    1 week ago

    Midrand, South Africa Xchnge Investment Training Full time

    Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical support across the company (this may be in person or over the phone) - Setting up accounts for new users - Repairing...

  • IT Applications Support Administrator

    1 week ago

    Midrand, South Africa Famous Brands Full time

    **Main Outputs**: - Responsible for SAGE X3 ERP adequate support and maintenance of all financial and operational systems so that they can perform with optimum efficiency, reliability, and usefulness to the user. - Maintain and support the continued day to day operations of the current ERP and Third-party Systems. - 1st and 2nd Line support of these...

  • Technology Support Specialist

    6 days ago

    Midrand, Gauteng, South Africa Network IT Full time

    About this Opportunity:We are looking for an experienced IT Systems Administrator to join our team at Network IT. As an IT Systems Administrator, you will be responsible for managing and maintaining our organization's Financial Systems, ensuring their availability, security, and optimal performance.Main ResponsibilitiesSystem Monitoring and Maintenance:...

  • Rct Cloud Support Specialist

    2 weeks ago

    Midrand, South Africa Rectron Full time

    Position: RCT Cloud Support Specialist Key Responsibilities: - Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions - Provide timely updates to users regarding issue resolution and status - Maintain accurate records of user interactions and issue resolution in the support...

  • Software Support Specialist

    2 weeks ago

    Midrand, South Africa Jobs 4 All Full time

    **Job Title**: Software Support Specialist **Reporting To**: Software Support Team Leader **Department**: Software Solutions **Location**: Midrand - Gauteng - South Africa **Subordinate positions**:Implementation Specialists **Purpose of the Job** Takes responsibility for implementing business development activities by: - Analyse and troubleshoot...

  • Technical Support Specialist

    7 hours ago

    Midrand, Gauteng, South Africa Noam Solutions Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Providing onsite user support to end-users on computer hardware and software issues.Managing and administering Windows Server, including Active Directory, data security, and group policies.Providing second-line support and administration for Microsoft Office 365.Escalating complex issues to...

  • Desktop Support Specialist

    8 hours ago

    Midrand, Gauteng, South Africa Development Bank of Southern Africa (DBSA) Full time

    The Development Bank of Southern Africa (DBSA) is seeking a skilled Desktop Support Specialist to join its team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for computer systems, applications, hardware, software, and all other ICT resources utilized in the organisation.Key...

  • IT Support Specialist

    3 weeks ago

    Midrand, South Africa Rectron Full time

    The main purpose of this position is to execute directives as set by the IT Manager to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. **Output and Responsibilities.** Provide a high quality, professional and responsive support service to approximately 350 internal users across the...

  • Application Support Specialist

    3 weeks ago

    Midrand, South Africa SACAA Full time

    **PURPOSE OF THE JOB** **SOFTWARE ANALYSES & TESTING** - Investigate and analyse existing system and recommend improvements. - Participate in business requirements gathering sessions. **SYSTEMS DEVELOPMENT & CONFIGURATION** - Conduct configuration of systems to ensure that the clients’ needs are met. - Develop data flows. - Participate in automation of...

  • IT Support Technician Tier 2

    2 weeks ago

    Midrand, South Africa TNG Solutions Full time

    Joining workstations to the domain (Microsoft365 Azure) - Ensuring that all Group policies (user and workstation) have been applied - Performing preliminary and installation testing - Configure user’s profile as per client End User Standards - Ensure 95% of all workstations have latest antivirus definitions (Kaspersky) - Ensure that the latest antivirus...

  • Intern - IT Support

    4 days ago

    Midrand, South Africa Gijima HCM - Staffing Services Full time

    The criteria is as follows: -Candidates must have completed a 3-year tertiary qualification National Diploma Communications Networks, National Diploma Computer Systems Engineering, BSc Information Systems, National Diploma ITClear credit (ITC) and no criminal record.Candidates must currently be unemployed.Candidates must not be participating on another...

User Support

1 month ago

Midrand, South Africa Profession Hub Full time

Are you a dynamic problem solver with excellent attention to detail? Do you have experience in user support, system administration, testing, and training? If so, we have an exciting
opportunity for you Our client is seeking a highly motivated individual to join their IT Unit in Midrand as a User Support & Systems Administrator.

**Purpose of the role**

**High-level description of role**
- Perform fault-finding, provide problem resolution or escalate to relevant vendors for resolution.
- Handle any system related queries and escalate to Line Manager for resolution and other relevant management structures for information purposes.
- Support with system deployment, updates, and testing.
- Control and update the Vendor Contract Management document in line with the Framework and notify manager of any pending terminations or renewals.
- Coordinate, arrange and attend IT Unit meetings, including the compilation and/or distribution of relevant supporting documentation and the compilation of minutes and/or action and decision logs.
- Monitor relevant mailboxes, follow processes, action and/or refer to stakeholders where necessary.
- Monitor and action tickets on FreshDesk and/or refer to Line Manager and other stakeholders where necessary.
- Manage and conduct stock taking to ensure hardware and software functionality and capacity thereof and managing the asset and the disposal thereof for the asset register.
- Adhere to the document management process to ensure that all information is appropriately documented, secured and communicated as required.
- Compile and submit IT Unit reports to the relevant management structures.
- Review documents (manuals, policies and processes) to be fit for purpose.
- Monitor payments and purchases and report to Line Manager.
- Provide input on contractual obligations to be considered for "contract cancellation" reviews.
- Ensure member and the organisation's compliance with system and information security compliance and/or requirements,
- Establish, maintain and deepen relationships with identified key internal and external stakeholders.
- Stay abreast on current trends, investigate and research contracted vendors’ trends within functional area to enhance the organisation's service delivery.

**Qualifications**

NQF Level 6 Diploma / Advance certificate in Information Technology

**Experience**

**Process/Place/Area**:Information technology

**Involvement**: Operational

**Period**:3-5 year(s)

**Behavioural Competencies**
- Accountability
- Analytical Thinking
- Attention to detail
- Communication
- Conflict Management
- Consultation
- Coordination
- Customer/Member Service Orientation
- Disciplined
- Innovative and Creative
- Interpersonal and Relationship Building
- Planning and Organising
- Proactive Problem Solving
- Resilience and tenacity
- Responsibility
- Self-motivated
- Stress tolerance

**Functional / Technical Competencies**
- Knowledge of data management
- Knowledge of the Credit and Risk Industries, including Bureaus
- Craft messages for knowledge transfer and education of stakeholders
- Report writing
- Statistical Analysis
- Understanding of applicable legislation

**Notes**:

- Location Hybrid (Midrand)
- Salary Market related and in line with experience and qualifications. (Patterson C4 grading)
- Drivers Licenses Code B; Motor vehicle licence