Support Analyst

4 months ago


Johannesburg, South Africa TotalEnergies Full time

**Pays**

Afrique du Sud

**Lieu de travail**

JOHANNESBURG-BIERMANN AV(ZAF)

**Domaine**

Systèmes d'Information

**Lieu**

South Africa

**Expérience**

Minimum 3 ans
- IS or Project Management Degree. Certification or Diploma.
- 2-3 years working experience.
- Advanced Excel
- Strong negotiation, presentation and interpersonal skills
- Competent in leadership, analysis and communication

**Activités**

**Key Responsibilities**
- Peripheral SIS management, LMS (Loyalty Management System), SMD (Station Master Data), E-Fuel Ordering and administration and VISTA (station finder information)
- As required, employ Bootstock management strategies to ensure network hardware is available for deployment
- Ensure Comms coordination from PR> PO start to closure within complete Retail department cycle for current and new projects
- Provide L2 support from an ESO point of view to ensure dealer system issues are speedily resolved.
- To provide 1st line support on our existing payment method technologies so as to maximize the competitive advantage of TMSA
- Provide User Acceptance Testing for all new SIS developments
- Manage Retail Business Systems monthly KPI’s
- Manage and control administrative functions of Retail Business Systems including the complete lifecycle of financial process, from creating purchase requisitions and orders, managing FCA’s, creating assets and closing Investment orders.
- To assist with deployment of all SIS projects:

- New Network Stations - 10 integrated SIS sites + 10 non-integrated sites per year
- Existing Network Stations
- SIS and SOC (Stock on Consignment) conversions
- KDR (Knock-Down-Rebuild)
- Dealers changes

Functions include:
**Retail Operating system**:
Assist with deployment functions for
- New sites, SOC, KDR, and Dealer Changes
- Procedures and project documentation in place and records kept.
- Request the Switch provider setup

**Support**:
Responsible for maintaining site master data (SMD) including for Total Services App including the extracts of database on request

Manage Retail Business Systems monthly KPI’s

Provide monthly statistics

Keep minutes of monthly status meetings including status reports

To provide 1st line support on our existing payment methods technologies

Administrative functions of Retail Business Systems
- PR and GRV processing
- Budget Control
- Policies and procedures for all functions within the team
- Digital and Innovation competitor reviews
- Run and distribute monthly Retail Sales Reports for other business units
- Manage and compile Retail Business Systems Compliance system
- Commercial Review
- Compile Retail Business System KPI’s

**HSEQ**:

- To effectively manage and minimise HSE risk within area of responsibility by ensuring:

- Compliance with all HSE Policies, rules, guideline and legal requirements
- Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
- o That HSE competency requirements are identified & enforced within area of responsibility
- **Governance**
- Ensures that the regulations are complied with in all commercial practices

To ensure TSA policies and procedures in reference to Branch core procedures are well respected (available on WAT)

**Contexte et environnement**
- Management of the financials requires attention to detail.
- In a context of driving sales and profitability, this role needs to make sure all GRV of invoices needs to complete on time, to make sure Budget is adhered too



  • Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...


  • Johannesburg, South Africa RecruitU Full time

    Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

  • Trade Support Analyst

    3 months ago


    Johannesburg, South Africa Kerridge Commercial Systems Full time

    The Support team at KCS assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.  As a Trade Support Analyst, you will be an integral member of the team and...


  • Johannesburg, South Africa Kerridge Commercial Systems Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." This is a great opportunity to gain in-depth knowledge and experience in the complex...

  • Trade Support Analyst

    4 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Trade Support Analyst will report to a team leader within the Trade Support team. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls...


  • Johannesburg, South Africa FirstRand Full time

    Job Description- Hello Future Production Support Analyst - Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. - Are you someone who can: - Has experience in providing excellent customer service and support is important. Application...


  • Johannesburg, South Africa Baker McKenzie Full time

    **Role purpose** The purpose of the Senior Analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Technology Help Desk....

  • Support Analyst

    4 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Tier 2 analysts are our first point of escalation. They perform general assistance with diverse technical inquiries and requests in the software. **Key Responsibilities**: - Act as a mentor to staff in our level 1 team. Work to grow knowledge, enable and document all areas of supported software - Contribute to the support knowledgebase by documenting...


  • Johannesburg, South Africa Baker McKenzie Full time

    **Role Purpose** *** To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use...

  • Support Analyst

    4 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ **Key Responsibilities**: - Accurately resolve problems using investigative and...


  • Johannesburg, South Africa Boardroom Appointments Full time

    **Key purpose**: We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team. The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    APPLICATION SUPPORT ANALYST | JOHANNESBURGR400,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for an Application Support Analyst to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of...


  • Johannesburg, South Africa TransEra Solutions Full time

    APPLICATION SUPPORT ANALYST | JOHANNESBURG R400,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for an Application Support Analyst to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of...


  • Johannesburg, South Africa TransEra Solutions Full time

    APPLICATION SUPPORT ANALYST | JOHANNESBURGR400,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for an Application Support Analyst to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of...


  • Johannesburg, South Africa On Line Personnel Full time

    Full Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...

  • Support Analyst

    3 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Our mission is simple: to design and deliver high performance, integrated ERP solutions...

  • IT Support Analyst

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello future IT Support Analyst Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance sheet...


  • Johannesburg, South Africa Mimecast Full time

    Associate Desktop Support Analyst We're your dream technical team - You’ll join a passionate and talented team in an innovative IT company. _We are currently recruiting for an internal Junior Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on....