IT Support Analyst

6 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello future IT Support Analyst

Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance sheet needs, and to support business strategies in the reallocation of investment capital in the face of increasing regulatory pressures. We see institutions as but not limited to, pension funds, long and short-term insurers, re-insurers, as well as medical aid schemes.

You will be required to maintain close engagement with Bloomberg product support and Ashburton investment teams as well as master the end-to-end Bloomberg AIM ecosystem to help manage the daily production cycle.

Are you someone who can:

- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes.
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
- Anticipate consequences and adapts problem solving based on continual feedback.
- Act speedily to resolve problems queries and complaints.
- Adapt communication styles to meet the needs of different audiences.
- Analyse the business need and current process and identify where there is waste or risk and where processes could be improved.
- Understand how systems relate to each other and to other systems and processes in the bank.
- Analyse and reconcile differences between different systems.
- Recommend improvements and use influence to get stakeholder buy-in
- Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority.
- Follow up with the business to encourage them to push for priority.
- Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions.
- Support users with daily requests and incidents in line with agreed SLAs for responses and repairs.
- Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders.
- Track user requests and incidents and perform trend analysis to identify where processes could be further improved.
- Update documentation to enable cross-skilling, enhance knowledge sharing and reduce key man dependencies.
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Stay relevant and up to date with legislations and new developments.
- Maintain a positive attitude and respond openly to feedback.
- Handle stress in ways that do not negatively impact others.
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards.
- Take ownership of personal career development leveraging formal and informal opportunities
- Have completed a relevant Bachelor’s Degree in Information Technology or equivalent
- Have at least 5 years’ experience providing support on trading and portfolio management systems

You will have access to:

- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate

We can be a match if you have:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ability to execute, prioritize, and problem solve in a fast-paced environment.
- Excellent verbal, written, and interpersonal communication skills.
- Knowledge of technology workflows, database and processes.

post

Ashburton

LI-CS2

Job Details

Application Closing Date

24/05/24

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