Trade Support Analyst
7 months ago
The Trade Support Analyst will report to a team leader within the Trade Support team.
**Key Responsibilities**:
- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt and efficient service
- Alerting Senior Support Analysts, Team Leaders and Managers as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Manager
- Undertaking any other projects as required by the Manager
**Key Requirements**:
**Essential**
- Looking to build a career in the IT/business software field
- Professional written and verbal communication skills
- Tech savvy and computer proficient
- Attention to detail
- Customer and service focused
- Driven, proactive and motivated personality
- Flexible to changes in tasks and the support environment
- Good Problem-solving skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Be able to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work
**Desirable**
- Any understanding of software and/or software support environments would be an advantage.
- Basic grasp of business processes and operations
**Company Info**
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Kerridge is an award winning and market leading provider of IT solutions to rental companies worldwide.
**Equal Opportunities**
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._
-
Trade Support Analyst
2 weeks ago
Johannesburg, South Africa UBS Full timeSouth Africa Operations Investment Bank **Job Reference #** 249961BR **City** Johannesburg **Job Type** Full Time **Your role** We’re looking for a Trade Support Analyst to: - manage trade process, settlement and control for Equities, Structured Product and Actively Managed Certificate transactions, interacting with the middle and front offices...
-
Trade Support Analyst
2 weeks ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWe have an exciting opportunity in our K8 Software Support team as a Trade Support Analyst. In this role, you will be responsible for assisting customers with queries and problems relating to the K8 software. The Trade support role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their...
-
K8 Trade Support Analyst
7 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeKerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell...
-
Trading Services Analyst
1 month ago
Johannesburg, South Africa IG Index Limited Full timeTrading Services Analyst (French) We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and...
-
Terms of Trade Actuarial Analyst
1 month ago
Johannesburg, South Africa Munich Re Full timeTerms of Trade Actuarial Analyst **Company** Munich Re **Location** Johannesburg, South Africa **Career Level 3** We are looking for an Actuarial Analyst for our Terms of Trade Team reporting to the Head of Experience Analysis and Terms of Trade in the Life Department. Established in 1968, Munich Reinsurance Company of Africa serves life and non-life...
-
Senior Trade Insight Analyst
1 week ago
Johannesburg, South Africa Luelle Consulting Full time**Gauteng**, JHB - Northern Suburbs** **R 550 000 - R 600 000** **Senior Trade Insight Analyst - JHB - North** **R550k - 600k** **Leading global FMCG company is looking for an experienced Senior Trade Insight Analyst to support the business, by analysing a variety of data sets to identify business shortcomings, competitive threats, and key areas of...
-
Operations & Trade Support Analyst
5 months ago
Johannesburg, South Africa UBS Full time**Your role** Are you a team player? Do you like to work in a multi-product environment? Do you always look to improve processes and challenge the status quo? We're looking for an Operations and Trade Support person to: - Complete all processes within the Operations and Trade Support team within the required timeframes. - Provide reporting to internal and...
-
Customer Support
7 months ago
Johannesburg, South Africa Trade Shield Full timeSEEKING**:CUSTOMER ONBOARDING SPECIALIST** FOR: Full-Time Position REMUNERATION: Competative Salary + Incentives ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims...
-
Operations & Trade Support Analyst
5 months ago
Johannesburg, South Africa UBS Full timeSouth Africa - Operations - Investment Bank **Job Reference #** - 303273BR **City** - Johannesburg **Job Type** - Full Time **Your role** - Are you a team player? Do you like to work in a multi-product environment? Do you always look to improve processes and challenge the status quo? We’re looking for an Operations and Trade Support person to: -...
-
K8 Trade Support Intern
5 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThe Trade Support Analyst will report to a team leader within the Trade Support team. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls...
-
Quality Analyst
4 weeks ago
Johannesburg, South Africa IG Group Full time**Job Title** Quality Analyst - Trading Services **So, who are we?** We're IG Group. No, not Instagram '“ though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class...
-
IG Markets | Quality Analyst
3 hours ago
Johannesburg, South Africa BestForexBonus.com Full timeIG Markets | Quality Analyst - Trading Services - Job location: Johannesburg, South Africa. Job description: Conduct regular evaluations of client interactions, focusing on CSAT, internal quality metrics, and overall service quality. Provide actionable feedback and coaching to Trading Services Analysts and Trainee Sales Traders to foster performance...
-
Senior Trade Insight Analyst
1 week ago
Johannesburg, South Africa Luelle Consulting Full time**Gauteng**, JHB - Northern Suburbs** **R550 000 - R600 000 Annually Cost To Company** **Senior Trade Insight Analyst - Johannesburg North** **R550 000 - R600 000** **Duties & Responsibilities**: *** - **Analysing sales data.** ***: - **Collaborating with senior stakeholders in the business to drive implementation of optimized plans derived from...
-
Knowledge Analyst
2 weeks ago
Johannesburg, South Africa Boston Consulting Group Full time**WHAT YOU'LL DO**: As a Knowledge Analyst (KA) within BCG's Global Advantage Practice Area, you will work in a growing global team, providing geopolitics & trade expertise and insights, working together with BCG case and proposal teams to deliver customized knowledge assets and expert advisory. In addition, you will support with guidance from senior...
-
Graduate Product Support Analyst
2 months ago
Johannesburg, South Africa Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Join us in shaping the future of financial services in Southern Africa Are you ready to kickstart your career in financial services technology? We’re looking for a Graduate Product Support Analyst to join our Trading and Market Data team. Here, you'll play a...
-
Support Analyst
7 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Our mission is simple: to design and deliver high performance, integrated ERP solutions...
-
Trading Systems Analyst
2 weeks ago
Johannesburg, South Africa Nedbank Full timeJob Family- Investment Banking **Career Stream** - Trading Enablement **Job Purpose** - To effectively implement new and maintain existing trading systems for a defined area within Nedbank Corporate and Investment Banking, identify opportunities and recommend IT solutions that enable the achievement of business objectives.**Responsibilities**: - Seek...
-
Operations & Trade Support Analyst (6 Months
5 months ago
Johannesburg, South Africa UBS Full time**Your role** Are you a team player? Do you like to work in a multi-product environment? Do you always look to improve processes and challenge the status quo? We're looking for an Operations and Trade Support person to: - Complete all processes within the Operations and Trade Support team within the required timeframes. - Provide reporting to internal and...
-
Support Analyst
2 weeks ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThe vibrant and highly collaborative inspHire Support Team at KCS is currently looking to welcome a Support analyst, with exceptional problem solving as well as solid Microsoft Operating systems experience. InspHire is a market leader in the development and provision of rental industry software. Creating documentation and delivering customer training where...
-
Support Analyst
2 weeks ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThe vibrant and highly collaborative inspHire Helpdesk Team at KCS is currently looking to welcome a Helpdesk analyst, with exceptional problem solving as well as solid Microsoft Operating systems experience. **Key Responsibilities**: - Your responsibilities include but are not exclusive to: - Deliver a first-class service to our customers - Answer...