IT Operations Consultant
6 months ago
**Job Advertisement: IT Operations Consultant**
**Company**: My Client
**Location**: Johannesburg
**Position**: IT Operations Consultant
**Role and Responsibilities**:
As an IT Operations Consultant, you will play a pivotal role in ensuring the operational stability and availability of our IT systems. Your responsibilities will include:
**Essential Skills Requirements**:
- Incident, Problem, and Change Management.
- Minimum of 3 years working experience in an IT environment.
- Strong troubleshooting skills and attention to detail.
- Positive attitude, a hunger for learning, and a willingness to go the extra mile.
**Advantageous Skills Requirements**:
- Familiarity with Agile methodology.
- Experience with Atlassian tools: Jira and Confluence.
- Ability to read, interpret, and follow Java code.
- AWS Practitioner training and/or certification.
- Logging and tracking tickets to external support.
- Troubleshooting deployments and debugging remote services.
- Knowledge of Serverless and Microservice Architecture.
- Proficiency in the German language (verbal and written).
**Qualifications and Experience**:
- IT Degree and/or relevant qualifications/years of experience.
- Minimum of 3 years of IT operations experience.
**Role and Responsibilities**:
Your role as an IT Operations Consultant will involve:
- Actioning and resolving Incident Management (IM) tickets.
- Addressing and resolving Critical Incident Management (CIM) tickets as required.
- Raising and leading Problem Management (PM) tickets as identified.
- Managing and coordinating Change Management (CM) tasks and tickets as needed.
- Performing daily system health checks and ensuring operational SLA compliance.
- Generating KPI Reports to monitor system performance.
- Adhering to My client's PIC processes (Problem, Incident & Change Management).
- Providing daily operational support and end-user assistance.
- Creating relevant test documentation and conducting Ops Basic Training.
- Collaborating with Agile Masters, developers, product owners, and global stakeholders.
- Enabling end-user knowledge transfer and training.
- Assisting the Operations team and end-users with general inquiries.
- Coordinating all Technical Lifecycle Management (TLM) topics with feature teams.
- Ensuring the stability and availability of infrastructure for feature teams.
- Participating as a contributing team member with a focus on quality and timeliness.
- Being willing and able to provide on-call support after hours, on weekends, and holidays as per rotation schedules.
- Being prepared and able to travel internationally as needed.
**What We Offer**:
My client is dedicated to providing a motivating and flexible work environment. We offer:
- A central role in maintaining and optimizing the global IT system landscape.
- Flexible working hours with a focus on work-life balance.
- Option for remote or on-site work location flexibility.
- Access to affordable BMW Group vehicle promotions.
- A dynamic, fast-paced, and motivating working atmosphere.
- Modern, state-of-the-art offices equipped with cutting-edge technology.
- Opportunity to collaborate with a dynamic global team.
- Application of Agile Working Model Methodology.
**How to Apply**:
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