Operations Training Manager: Samsung

2 months ago


Gauteng, South Africa Smollan Full time

**Job Summary**:
To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.

**Key Responsibilities and Deliverables**:
Identification and Analysis of Individual and Organisational Learning Needs
- Accurately identify and define required learning outcomes and content
- Analyse business needs and create a specification for the development of learning programmes and interventions
- Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
- Identify actions to be taken to correct concerns that have been found pertaining to the assessments
- Continually evaluate and benchmark training and coaching needs (learners and trainers)
- Gather information about products and objectives in relation to key needs and requirements of the business unit
- Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms

**Develop and Deliver Training Material**
- Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
- Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
- Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
- Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
- Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
- Ensure all learning content has been copyright and edited before rollout
- Pilot content and improve on identified areas
- Ensure pre and post assessments are redone if the pass rate has been poor
- Conduct ‘train the trainer’ for facilitators on all new training content developed
- Conduct post implementation reviews for designed and implemented training programmes
- Update programme as per post implementation review

**Workplace Learning and Coaching Interventions**
- Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
- Investigate and evaluate individual performance issues and identify training and coaching opportunities
- Provide ad hoc business-appropriate coaching and training as required
- Assess employees’ skills, performance, and productivity to identify areas of improvement
- Follow training administration process (e.g., registers, feedback on non-attendance, etc.)

**Assessments and Evaluations**
- Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
- Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
- Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
- Provide feedback to the learner in line with assessment principles and procedures
- Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
- Research New Innovations
- Conduct research in order to identify best practice
- Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes

**Operational Management**
- Drive results through targeted and tangible training
- Ensure cost analysis, audience and scope of the respective project is signed off with department head
- Effective reporting and data management on Innovation projects
- Compile weekly reports on progress of current projects, including:

- Development of content
- Status reports on pre and post assessments conducted
- Evaluate organisational performance to ensure that training is meeting business needs and improving performance
- Monitor and control for regional team, not limited to:

- fuel expenses
- travel and event bookings
- cash-card spend.
- data expenses
- leave management

**Stakeholder Engagement**
- Actively build, maintain and grow strong relationships with clients and internal stakeholders
- Manage client and customer expectations and the effective flow of information
- Manage relationships with external service providers, ensuring excellent service at all times
- Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
- Engage with the People Team to ensure all training content is relevant and accurate

Shared Services Support
- To Fleet team on fuel card usage and feedback
- To IR team on employee matters
- To Finance team on cash cards and other requests
- To the OI team fo



  • Gauteng, South Africa Samsung South Africa Full time

    Job title : Graduate Programme in Marketing Job Location : Gauteng, Johannesburg Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Applications for our Samsung 2025 Graduate Program are now open! Our 12-month Graduate Programme is aimed at empowering our youth and ensuring they develop new skills...


  • Gauteng, South Africa Samsung South Africa Full time

    Job title : Graduate Programme in Supply Chain / Logistics Job Location : Gauteng, Johannesburg Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Our 12-month Graduate Programme is aimed at empowering our youth and ensuring they develop new skills to equip them for their career journey. We are...

  • Product Consultant

    4 weeks ago


    Gauteng, South Africa Smollan Full time

    **Roles and Responsibilities** **Product Consultants** - Stock Management: - Ensure Samsung electronics products are properly stocked front and back of store. - Manage the movement of stock from storage to the sales floor. - Monitor stock levels to avoid shortages or overstocking. - Inventory Control: - Conduct regular stock checks and update inventory...

  • Product Consultant

    4 weeks ago


    Gauteng, South Africa Smollan Full time

    Job title : Product Consultant (Gauteng) Job Location : Gauteng, Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Description Roles and Responsibilities Product Consultants Stock Management: Ensure Samsung electronics products are properly stocked front and back of store. Manage the movement of...

  • Agronomist in Training

    2 months ago


    Gauteng, South Africa Omnia Early Careers Full time

    **Overview**: Omnia is inviting unemployed youth graduates in South Africa to join their Agronomist in Training Programme. This is the place to be if you are about: Innovation to enhance life, together creating a greener future. A 12-month Graduate Programme Agronomist in Training with Omnia Omnia’s Agriculture division, a global organisation is the...

  • Training Officer

    3 weeks ago


    Gauteng, South Africa Jobted ZA C2 Full time

    Our client is seeking a Training Officer to join their team. Responsibilities: - Ensure that strategic training is provided, facilitate study needs through bursaries and including optimal utilization of digital learning. - Ensure that efficient and appropriate training service is professionally delivered. - Reduce and maintain low staff turnover through...

  • Training Coordinator

    5 months ago


    Gauteng, South Africa Viedecore Full time

    We are looking for a training coordinator to lead our youth development program. The person must be an engineer, technician or technologist. Must have the following abilities: - Managing, designing, developing, coordinating and conducting training. - Mapping out training plans and schedules, designing and developing training programs (outsourced or...

  • Training Academy

    3 weeks ago


    Gauteng, South Africa Pollock & Associates Full time

    Job title : Training Academy & SDF Manager Job Location : Gauteng, Deadline : November 16, 2024 Quick Recommended Links Jobs by Location Job by industries You will oversee all skills development and training aspects within the industrial manufacturing sector, specifically focusing on heavy industry. The role requires a strong...

  • Operations Manager

    5 months ago


    Gauteng, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a division of the Servest Group has an exciting vacancy for an Operations Manager. This position will report to the Regional Manager. The successful incumbent must have peoples skills and excellent customer service skills. **Minimum Requirements**: Matric (Grade 12) Business Management Qualification or Related 3-5...


  • Gauteng, South Africa Apex Group Full time

    Job title : Senior Project Manager / Release Train Engineer Job Location : Gauteng, Johannesburg Deadline : November 03, 2024 Quick Recommended Links Jobs by Location Job by industries Apex is looking for a Release Train Engineer (RTE) to play a crucial role in Agile Release Trains (ARTs), acting as a servant leader and coach in our...

  • Learning Partner

    4 weeks ago


    Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Learning Partner : Training Job Location : Gauteng, Johannesburg Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements BA degree/Comms Degree/ Learning & development or related Project Management Certification is an added advantage Digital learning experience is an added...


  • Gauteng, South Africa Lead Capital Group Full time

    As the Operations Manager, you will be responsible for the growth and development of the teams to consistently deliver excellence through staff performance optimization, process management, technology utilization, and continuous improvement. **KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE - Manage/maintain and improve call center operations including...


  • Gauteng, South Africa MSP Staffing LTD Full time

    Are you a skilled and dedicated Registered Nurse with expertise in theatre nursing? Join an esteemed team in Pretoria as a Theatre Trained Registered Nurse. Your specialized knowledge and commitment will be vital in providing exceptional care in the Operating Theatre. Requirements: Diploma/Degree in Nursing Post-basic qualification in Theatre essential...

  • Operations Manager

    4 months ago


    Gauteng, South Africa HR Genie Full time

    Our client is looking for a Operations Manager to join their teamContribute to effective service delivery by managing the operations team responsible for executing international freight forwarding shipments from start to finish. Ensure all activities regarding Branch Operations are executed and managed efficiently. Build and maintain elevated levels of...

  • Operational Manager

    5 months ago


    Gauteng, South Africa PG Group (Pty) Ltd Full time

    **Main job purpose** - Responsible for overseeing the day-to-day operations of the Contact Centre. Develop new processes and systems to improve efficiency and quality control within the Contact Centre Operations. **Main Objective** - Providing leadership and management to staff members within the relevant teams, in the Contact Centre to ensure that goals...


  • Gauteng, South Africa Omnia Early Careers Full time

    **Overview**: Omnia is inviting unemployed youth graduates in South Africa to join their GIS Specialist in Training Programme. This is the place to be if you are about: Innovation to enhance life, together creating a greener future. A 24-month Graduate Programme GIS Specialist in Training with Omnia **Qualifications**: - A minimum of B.Sc. Geographic...


  • Gauteng, South Africa Boxer Superstores Full time

    **Job Advert Summary**: **Retail Operations Regional Manager** **Location**: Head Office, Westville (extensive travel required) **Company**: Boxer Superstores Boxer Superstores is a fast-growing supermarket chain, operating across all provinces in South Africa. Due to our ongoing expansion, we are looking for **Retail Operations Regional Managers** to join...

  • Operations Manager

    5 months ago


    Gauteng, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations Manager Reporting to: Life Business Executive Grade: D5 Hours: 8 Hours per day, 40...

  • Technical Specialist

    4 weeks ago


    Gauteng, South Africa Right to Care Full time

    Job title : Technical Specialist (Training and Development) (Gauteng) Job Location : Gauteng, Deadline : November 11, 2024 Quick Recommended Links Jobs by Location Job by industries Description Right to Care is currently recruiting for Technical Specialist (Training and Development) to ensure that there is adequate human resources...

  • Ict Strategy

    5 months ago


    Gauteng, South Africa FullStop Recruitment Services Full time

    **Essential qualifications & skills required**: - Minimum 10 years Information Technology industry related experience. - Minimum 5 years management experience / leading IT operational teams. - A Bachelor’s Degree in Computer Science / Information Technology / Information Systems (NQF 7) or an equivalent qualification. - Relevant technical qualifications...