Operations Training Manager: Samsung

2 months ago

Gauteng, South Africa Smollan Full time

**Job Summary**:
To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.

**Key Responsibilities and Deliverables**:
Identification and Analysis of Individual and Organisational Learning Needs
- Accurately identify and define required learning outcomes and content
- Analyse business needs and create a specification for the development of learning programmes and interventions
- Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
- Identify actions to be taken to correct concerns that have been found pertaining to the assessments
- Continually evaluate and benchmark training and coaching needs (learners and trainers)
- Gather information about products and objectives in relation to key needs and requirements of the business unit
- Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms

**Develop and Deliver Training Material**
- Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
- Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
- Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
- Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
- Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
- Ensure all learning content has been copyright and edited before rollout
- Pilot content and improve on identified areas
- Ensure pre and post assessments are redone if the pass rate has been poor
- Conduct ‘train the trainer’ for facilitators on all new training content developed
- Conduct post implementation reviews for designed and implemented training programmes
- Update programme as per post implementation review

**Workplace Learning and Coaching Interventions**
- Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
- Investigate and evaluate individual performance issues and identify training and coaching opportunities
- Provide ad hoc business-appropriate coaching and training as required
- Assess employees’ skills, performance, and productivity to identify areas of improvement
- Follow training administration process (e.g., registers, feedback on non-attendance, etc.)

**Assessments and Evaluations**
- Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
- Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
- Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
- Provide feedback to the learner in line with assessment principles and procedures
- Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
- Research New Innovations
- Conduct research in order to identify best practice
- Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes

**Operational Management**
- Drive results through targeted and tangible training
- Ensure cost analysis, audience and scope of the respective project is signed off with department head
- Effective reporting and data management on Innovation projects
- Compile weekly reports on progress of current projects, including:

- Development of content
- Status reports on pre and post assessments conducted
- Evaluate organisational performance to ensure that training is meeting business needs and improving performance
- Monitor and control for regional team, not limited to:

- fuel expenses
- travel and event bookings
- cash-card spend.
- data expenses
- leave management

**Stakeholder Engagement**
- Actively build, maintain and grow strong relationships with clients and internal stakeholders
- Manage client and customer expectations and the effective flow of information
- Manage relationships with external service providers, ensuring excellent service at all times
- Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
- Engage with the People Team to ensure all training content is relevant and accurate

Shared Services Support
- To Fleet team on fuel card usage and feedback
- To IR team on employee matters
- To Finance team on cash cards and other requests
- To the OI team fo

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