Junior End-user Computing Technician

2 weeks ago

Somerset West, South Africa Merand Corbett & Associates Full time

Western Cape, Somerset West

We are looking for a person who is in a position as to provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, ensuring that the client's requirements are always met, and their expectations exceeded

**1. Key Responsibility Areas**
- Provide first level LAN & desktop support
- Install and configure new IT equipment
- Travel to client sites based on support ticket requirements
- Implementation, customization and maintenance of remotely monitored and managed facilities
- Provide support to the clients’ local IT and software resources

**2. Qualifications and Experience**

REQUIRED QUALIFICATIONS:
At least Grade 12 and preferably an industry relevant certification such as CompTIA A+ and Network+, or equivalent.

EXPERIENCE:
At least one-year experience in the Service Support / End User Support Environment, with 1 - 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services.

Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as desktops, servers, LAN cabling, switches, and other LAN peripherals.

Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.

**3. Technical Competencies Description**

Core Competencies:
Basic understanding or experience with Support Service (ITIL) Procedures, Policies and standards.

**Skills**:Application Maintenance and Support; Customer Relationship Management; and Hosting Management.

Leadership Competencies:
Customer Experience; and Collaboration; Outcomes driven; Innovation; Planning and Organising; Creative Problem Solving; and Decision-making.

Interpersonal/behavioural competencies:
Active listening; Attention to Detail; and Continuous Learning

**4. Other Special Requirements**
- A valid driver’s license
- Own reliable transportation
- For more information please contact:

- Carin Walters

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