Client Director, Learning and Development, Sa

2 days ago

Johannesburg, South Africa Duke Corporate Education Full time

**About Duke CE**:
We’re an innovative leadership and learning consultancy whose purpose is to develop leaders and learners who transform their organizations, teams and cultures to create positive impact in the world. Our diverse teams of learning experts combine innovative learning design with breakthrough educational technologies to deliver superior learning outcomes and business impact for our clients across a wide variety of industry verticals including government, corporate, healthcare and financial services sectors. We operate globally, with offices in the USA, UK, South Africa and Singapore, and we are a subsidiary of the Duke University Fuqua School of Business in Durham, North Carolina in the United States.

Duke CE has maintained a superior position among the top five organizations in the FT global rankings for customized executive education for over 18 years. We have undergone a rapid evolution in our market, business model and capabilities this year, and are now building a new foundation and leadership team for our next phase of digitalization, transformation and growth. We are looking for entrepreneurial change agents and learning solutions leaders to drive this transformational agenda and lead market growth in advisory, digital and blended learning offerings. From a professional services or digital learning background, you will bring sales, innovation and delivery leadership and talent to our team. You will have relationships and digital partnerships in the USA landscape, and knowledge of learning solution growth markets in the USA context.

**Position Summary**:
Essential Duties and Responsibilities:

- Business Development Leadership: Leads successful, revenue-generating outbound and extension business development campaigns, prospecting and conversion to meet revenue targets.
- Accountable for delivering individual revenue and profit targets in a sub-region.
- Understands and sells learning advisory services. digital learning and programmatic work.
- Applies digital learning expertise to promote digital learning solutions and My Duke CE platform.
- Leads winning proposal development, bid management, pitches and new digital partnerships.
- Sets and executes on business development strategy and revenue plan for sub-region.
- Cultivates potential leads within targeted industries, geographies and businesses.
- Drives sales and marketing campaigns in sub-region, mobilizing global marketing collaboration.
- Maintains, cultivates and develops a personal network of active and potential relationships.
- Identifies and develops new business with both existing clients and new prospects.
- Leads and runs an effective, efficient prospecting and lead progression process and team.
- Forges new relationships, business models and client products with digital learning partners.
- Represents Duke CE and personal thought leadership at conferences and events.
- Develops senior client and C-Suite relationships across their portfolio.
- Drives translation of client challenges into learning outcomes, designs and high-impact solutions.
- Manages digital and blended learning production teams to innovate new client solutions.
- Leads teams to drive world-class CRM, design and project management.
- Leads teams to customize innovative design to client context, strategy and culture.
- Advises client and team on design and delivery options, costs and innovations.
- Accountable for quality and impact of design and delivery across portfolio of clients.
- Drives the commercial performance of client projects including profitability.
- Leads systematic account planning, seeking client feedback and delivering extension targets.
- Operates as Trusted Advisor and builds personal brand with clients.
- Resolves and negotiates escalations with clients, suppliers and internal partners.
- Applies deep experience of digital and virtual learning environments to lead client solutions.
- Leads successful global and local strategic initiatives and process/product innovation.
- Acts as a global cultural role model for proactivity, performance culture, and client-centricity.
- Collaborates positively with peers across geographies to win, share collateral and best practice.
- Leads definition and delivery of required processes, products, capabilities and systems.
- Stewards continuous operational and process improvement and accountability partnership.
- Attracts and develops new capability, talent and partners for the business.
- Leads and develops teams through hands-on developmental coaching and feedback.
- Drives high performing team behaviors to create work culture of excellence.
- Manages direct reports, ensuring regular performance and development reviews.
- Actively looks for opportunities to mentor, advise and be an accountability partner to colleagues.
- Partners with Global Educator Network to identify, source and onboard new talent.
- Portfolio Leadership: Leads a client portfolio to deliver superior value, account growth, busine

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