Front Office Agent

2 weeks ago


Cape Town, South Africa Belmond Management Full time

As a Receptionist at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
- Provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
- Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
- Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.

**Requirements**:

- Ability to work under pressure and handle difficult situations or irate guests with composure and tact
- Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner

**Benefits**

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

Experience:



  • Cape Town, South Africa HotelJobs.co.za Full time

    A well-presented, Front Desk Agent is sought for this prestigious, 5* hotel situated in Cape Town **Requirements**: - SA Citizen - Matric - A Hospitality qualification will be an advantage - Willing to work early and late shifts as well as on weekends and Public Holidays - Previous hotel reception/night auditing within a 4/5* property experience...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa Valor Hospitality Full time

    As the Front Office Manager, you will take full and sole responsibility for the supervision and control of all guest services, reservations, guest relations, and administration of the Front Office Department. Key Responsibilities: - Ensure the smooth operation of the Front Office Department by supervising and controlling all guest services, reservations,...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 20-Apr-2023 - Location: Cape Town A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team. 2 - 3...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23014749 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...

  • Front Desk Agent

    4 weeks ago


    Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full time

    **DUTIES** will include (but not be limited to): Reception desk: Welcoming & greeting of guests - checking in of guests - review guest accounts & payments - answering & directing phone calls - admin tasks - assisting with bookings - assisting the Front of House Team in their duties **ESSENTIAL QUALIFICATIONS, SKILLS & EXPERIENCES**: - Matric - 3 years’...


  • Cape Town, South Africa Westin Hotels & Resorts Full time

    JOB SUMMARY Function Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 01-Nov-2023 - Location: Cape Town **4* Hotel in the CBD requires and organised and efficient Front Office Supervisor who has the following skill set**: **CANDIDATE PROFILE** **Education and Experience ** A recognised qualification in Hospitality Management  2-3 years relevant experience in a similar position within a hotel...

  • Reservations Agent

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an energtic, friendly and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written and...


  • Cape Town, South Africa Wasta Hr Consultancy and Recruitment Full time

    **Responsibilities**: - Warmly greet guests upon arrival, providing a friendly and professional welcome to the hotel. - Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. - Process reservations, cancellations, and modifications in accordance with hotel policies and procedures. - Handle guest inquiries, requests, and...

  • Front Office Host

    1 month ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Front Office Host

    1 month ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Front Office Host

    1 month ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    This busy full-service 4* Hotel, situated in Cape Town requires an organised and efficient Front Office Supervisor who has the following skill set: **REQUIREMENTS**:  A recognized qualification in Hospitality Management  2-3 years of relevant experience in a similar position within a hotel environment  Proficiency in Microsoft packages as well as...