Liaison Officer
3 months ago
**Full job description**
**Main Job Function**:
You will manage and direct call centre agents in achieving their required daily duties.
Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at heart.
**Responsibilities**:
- Running and managing the call centre daily.
- Submit regular reports to management and seek new ideas and strategies to improve the performance of the call centre
- Relationship Management: Build and maintain strong relationships with internal and external stakeholders. Develop a deep understanding of their needs, expectations, and concerns. Act as their advocate and representative to ensure their interests are represented and addressed.
- Strategic Planning: Contribute to the development and implementation of strategic plans by providing valuable insights and recommendations based on your understanding of stakeholder needs and interests.
- Stay informed about industry trends, regulations, and best practices. Proactively identify opportunities for improvement and innovation. Ensure adherence to industry standards
- Information Management: Manage the flow of information between different parties. Keep all stakeholders informed about relevant updates, changes, or decisions.
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Customer service strategy, execution and dispatch management including development of vision, mission and KPI’s.
- Handle customer complaints and ensure customer surveys were returned.
- Set targets for all Call Centre Agents & Reviewing and analysing Agent output
- Schedule and organize shift patterns for agents
- Understand the organization’s products, services, procedures, and guidelines and communicate the same to team leaders
- Facilitate and organize training sessions for all agents
- Conduct regular review of all Call Centre Agents performance and ensure performance improvement plans are done for underperformers.
- Ensure that all staff adhere to the weekly performance targets.
- Monitoring attendance and punctuality daily
- Coach the team in order to ensure the quality of delivery meets the appropriate Standard
**Liaison Required Skills**
- Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
- Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners.
- Analytical mindset with the ability to identify problems, evaluate alternatives, and propose practical solutions.
- Background in a relevant Facilities Management discipline.
**QUALIFICATIONS / KNOWLEDGE /REQUIREMENTS / SKILLS / EXPERIENCE**
**The Applicant must meet the following requirements**:
- Matric Certificate
- Diploma /Certificate on Administration ( Office/Public) or Related qualification
- **4 years’ experience as a Team Leader** **Experience in a maintenance and/ or project delivery environment.**:
- Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.
- Self-driven
- Positive and energetic
- Structured and detail orientated
- Able to multi-task
- Relationship building
- Accountable
- Must be shift flexible including weekends
**Shift availability**:
- Day Shift (required)
- Night Shift (Required
Pay: R18 000,00 - R20 000,00 per month
Application Deadline: 2024/09/23
-
Client Liaison Officer
6 months ago
Centurion, South Africa Handpicked Recruitment Full time**Client Liaison Officer** **Salary**:R15 000 per month, depending on experience + 13th Cheque 21 Days leave per year A well-established firm that operates within the mining sector has an opportunity for a customer orientated, out-going and friendly type of person to join their team in Lyttleton, Centurion area. **Minimum requirements**: - Matric -...
-
Commercial Liaison Officer
1 month ago
Centurion, Gauteng, South Africa Dante Personnel Full timeJob DescriptionWe are seeking a highly motivated and skilled Sales Administrator to join our team at Dante Personnel.The successful candidate will be responsible for creating brand awareness and marketing the company's services, generating sales for the finance and Management support division, and building relationships with existing and potential...
-
Provider Liaison Officer
6 months ago
Centurion, South Africa Health Solutions Full time**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...
-
Office Administrator
6 months ago
Centurion, South Africa Hello Group Recruitment Full time**Job Advert Summary**: **Company Profile** GVE London Ltd is one of the largest independent supercar showroom in the UK. It is very conveniently operating from Uxbridge which has plenty of local amenities as well as excellent links to the M4, M25 and A40 as well as West Drayton Train Station and Uxbridge tube station (Piccadilly and Metropolitan...
-
Project Office Assistant
6 months ago
Centurion, South Africa Saab Inc. Full timeWe have a vacancy for a Project Office Assistant within the Contracts and Projects (C&P) Department. The primary purpose of the role is to provide daily project administrative assistance to the members within the C&P Department. As the Project Office Assistant, you will need to demonstrate strong administrative abilities._ Your role Project...
-
Logistics Development Officer
4 weeks ago
Centurion, Gauteng, South Africa Fokus Personnel CC Full timeAbout Fokus Personnel CCFokus Personnel CC is a growing company with opportunities across borders.Job SummaryWe are seeking a Logistics Development Officer to join our team. The successful candidate will be responsible for learning effective inventory management, mastering vehicle and asset management, optimizing logistics strategies for deliveries,...
-
Office Manager and Executive Assistant
6 months ago
Centurion, South Africa The Talent Hive Full timeExecutive Support - Assist the CEO and Executives with daily administrative duties and complete a broad variety of administrative tasks that include managing an active calendar of appointments. - Complete credit card expense reports and claims. - Draft reports, letters, and proposals; prepare and coordinate oral and written communication. - Plan/organize and...
-
Surveillance Officer
3 months ago
Centurion, South Africa Jhpiego Full timeOverview: To collect quality clinical data and samples from patients at designated sites for the relevant surveillance projects as per protocols. The surveillance officer will be involved in clinic, community and hospital-based surveillance and research for programmes/ projects that link with and fall under the GERMS-SA laboratory and syndromic surveillance...
-
Middle Office Specialist
7 months ago
Centurion, South Africa Group Finance Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Middle Office Specialist
2 months ago
Centurion, South Africa Group Finance Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Middle Office Specialist
6 months ago
Centurion, South Africa Group Finance Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Junior Middle Office Specialist
2 months ago
Centurion, South Africa Group Finance Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Journey Management Centre
6 months ago
Centurion, South Africa TSU International Full time**VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion** **Job Feed**: We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion. **Job purpose**: Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against...
-
Group Compliance Officer
6 days ago
Centurion, South Africa Risk Management Full time**Introduction** - The role of the **Group Compliance Officer for Market Conduct** is critical in ensuring the organization adheres to its legal and regulatory responsibilities while fostering a robust compliance culture. The role entails working collaboratively across the group to achieve Risk and Compliance objectives, providing ongoing guidance and...
-
Tech Officer: Quality Analyst
7 months ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre (CFC) Reports To **Ops Manager**: SDS Quality Assurance Grade OP1 Core Description Act as one of the primary Customer and SIM liaison for the CFC environment. Responsible for Quality Coordination, pro-active assessments tracking of CFC SLAs and KPIs...
-
Junior Middle Office Specialist
6 months ago
Centurion, South Africa Group Finance Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Officer, Partnership and Resource Development
1 month ago
Centurion, South Africa International Federation of Red Cross and Red Crescent Societies Full time**Vacancy No.** S11309 **Contract Type** National **Application Deadline** 22-Nov-2024 **Job Posted on** 08-Nov-2024 **Country** SOUTH AFRICA **Duty Station** Centurion **Duty Station Status** N/A **Duration** 6 months **Accompanied Status** N/A **Organizational Context**: The International Federation of Red Cross and Red Crescent Societies...
-
Project Coordinator Specialist
3 weeks ago
Centurion, Gauteng, South Africa People Dimension Full timeJob Title: Project Coordinator SpecialistWe are seeking a skilled and organized Project Coordinator Specialist to join our dynamic team at People Dimension, a leading Fleet Branding company based in Irene, Centurion.About the Role:This is an exciting opportunity for a Junior Project Management Assistant to work closely with our team leaders and contribute to...
-
Academic Programme Coordinator
6 months ago
Centurion, South Africa Jacaranda International Pre-Primary and School Full timeAre you passionate about education and eager to make a meaningful impact in shaping academic programs? We are currently seeking a dedicated individual to join our esteemed Academic Management Programme Team. As a crucial member of this team, you will report directly to the Academic Programme Management Team Officer, contributing to the effective coordination...
-
Junior Project Coordinator
7 months ago
Centurion, South Africa People Dimension Full timeIntroductionA well-established Fleet Branding company, offering full turnkey service to a variety of clients throughout various industries ranging from graphic design and project management to production and installations, based in Irene, Centurion is looking for a Junior Project Coordinator to join their dynamic team.Duties & ResponsibilitiesKey performance...