Provider Liaison Officer

5 months ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**
- Build, maintain and manage relationships with network providers aligned to business objectives.**Requirements**:

- At least 1-2 years provider relations industry experience / in a similar role
- At least 5 years work experience in the healthcare funding/medical scheme industry
- Must have experience in provider relations / client services management
- Experience in case / claims management (preferred)
- Medical claims processing experience
- Experience in the development and presentation of management reports
- Experience in the Health Care industry

**Duties & Responsibilities**

**Internal Process**
- To efficiently manage and co-ordinate existing and potential relationships between Scheme, Service Providers and MH.
- To provide accurate and efficient service to Scheme, Members and Service Providers.
- Act as key contact to Service providers, Bureaus, Societies and the Scheme ensuring continuous communication and resolution of queries.
- Represent the business at forums, committees and stakeholder engagements.
- Ensure continuous education on the business systems, processes and product to the relevant providers.
- Serve as a single point of contact for escalations related to claims and authorizations issues from the providers.
- To identify enhancements to the service delivery and administration, and to promote these enhancements to the MH Management Team and Service Providers.
- To identify trends emanating from RCA that could assist with training and coaching of internal/external stakeholders.
- Participate/collaborate with various stakeholders in the provider engagement environment.
- Focus on continuous improvement of service delivery to providers and in turn the members'
- Build and maintain effective business relationships with all stakeholders.

**Client Services**
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback and escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Proactively build and maintain client relationships.
- Deliver on service level agreements and made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service experience for internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**People**
- Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Effectively manage time and ensure optimal productivity.
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
- Be self-confident, self-motivated and relentlessly pursue targets and goals.

**Finance**
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Prepare, interpret and present performance reports and other relevant information so to enhance client understanding and facilitate decision-making.

**Competencies**
- Analytical thinking
- Checking skills
- Client management skills
- Collaboration skills
- Communication skills (Written and verbal)
- Interpersonal skills
- Microsoft Office skills
- Negotiation skills
- Presentation skills
- Problem-solving skills
- Project management skills
- Relationship building skills
- Report writing skills
- Be able to work independently
- Time management skills
- Verbal and written communication skills

  • Client Liaison Officer

    5 months ago

    Centurion, South Africa Handpicked Recruitment Full time

    **Client Liaison Officer** **Salary**:R15 000 per month, depending on experience + 13th Cheque 21 Days leave per year A well-established firm that operates within the mining sector has an opportunity for a customer orientated, out-going and friendly type of person to join their team in Lyttleton, Centurion area. **Minimum requirements**: - Matric -...

  • Liaison Officer

    2 months ago

    Centurion, South Africa Armojeq Engineering (Pty) Ltd Full time

    **Full job description** **Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

  • Commercial Liaison Officer

    2 weeks ago

    Centurion, Gauteng, South Africa Dante Personnel Full time

    Job DescriptionWe are seeking a highly motivated and skilled Sales Administrator to join our team at Dante Personnel.The successful candidate will be responsible for creating brand awareness and marketing the company's services, generating sales for the finance and Management support division, and building relationships with existing and potential...

  • Office Administrator

    5 months ago

    Centurion, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: **Company Profile** GVE London Ltd is one of the largest independent supercar showroom in the UK. It is very conveniently operating from Uxbridge which has plenty of local amenities as well as excellent links to the M4, M25 and A40 as well as West Drayton Train Station and Uxbridge tube station (Piccadilly and Metropolitan...

  • Project Office Assistant

    5 months ago

    Centurion, South Africa Saab Inc. Full time

    We have a vacancy for a Project Office Assistant within the Contracts and Projects (C&P) Department. The primary purpose of the role is to provide daily project administrative assistance to the members within the C&P Department. As the Project Office Assistant, you will need to demonstrate strong administrative abilities._ Your role Project...

  • Middle Office Specialist

    6 months ago

    Centurion, South Africa Group Finance Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Middle Office Specialist

    3 weeks ago

    Centurion, South Africa Group Finance Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Middle Office Specialist

    5 months ago

    Centurion, South Africa Group Finance Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Journey Management Centre

    5 months ago

    Centurion, South Africa TSU International Full time

    **VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion** **Job Feed**: We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion. **Job purpose**: Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against...

  • Junior Middle Office Specialist

    3 weeks ago

    Centurion, South Africa Group Finance Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Tech Officer: Quality Analyst

    6 months ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre (CFC) Reports To **Ops Manager**: SDS Quality Assurance Grade OP1 Core Description Act as one of the primary Customer and SIM liaison for the CFC environment. Responsible for Quality Coordination, pro-active assessments tracking of CFC SLAs and KPIs...

  • Professional Nurse

    1 week ago

    Centurion, South Africa Jhpiego Full time

    Overview: The Reaching Impact, Saturation, and Epidemic Control (RISE) project is a multi-year global project funded by the United States Agency for International Development (USAID) working with countries to achieve a shared vision of attaining and maintaining epidemic control, with stronger local partners capable of managing and achieving results through...

  • Junior Middle Office Specialist

    5 months ago

    Centurion, South Africa Group Finance Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Office Manager and Executive Assistant

    5 months ago

    Centurion, South Africa The Talent Hive Full time

    Executive Support - Assist the CEO and Executives with daily administrative duties and complete a broad variety of administrative tasks that include managing an active calendar of appointments. - Complete credit card expense reports and claims. - Draft reports, letters, and proposals; prepare and coordinate oral and written communication. - Plan/organize and...

  • Surveillance Officer

    2 months ago

    Centurion, South Africa Jhpiego Full time

    Overview: To collect quality clinical data and samples from patients at designated sites for the relevant surveillance projects as per protocols. The surveillance officer will be involved in clinic, community and hospital-based surveillance and research for programmes/ projects that link with and fall under the GERMS-SA laboratory and syndromic surveillance...

  • Specialist: Commercial Liaison

    5 months ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Sales Office Department Commercial Job grade S5 Core Description A minimum of 5 years relevant experience within a Sales or Commercial environment. The experience must include relevant exposure to the ICT sector. OR If Gr.12 a minimum of 7 years relevant experience within a Sales or Commercial environment....

  • Office Coordinator

    2 weeks ago

    Centurion, Gauteng, South Africa Sydsen Uthintane (Pty) Ltd Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Sydsen Uthintane (Pty) Ltd. As an Office Administrator, you will play a vital role in ensuring the smooth operation of our office, providing administrative support to our team, and maintaining the highest level of professionalism and integrity.Key...

  • Office Administrator

    1 month ago

    Centurion, Gauteng, South Africa Salix Recruitment Full time

    About the RoleWe are seeking a highly skilled and organized Office Manager to join our team at Salix Recruitment. As the first point of contact for our business, you will be responsible for ensuring the smooth operation of our office and providing exceptional service to our clients and candidates.Key ResponsibilitiesManage and coordinate office operations,...

  • Academic Programme Coordinator

    5 months ago

    Centurion, South Africa Jacaranda International Pre-Primary and School Full time

    Are you passionate about education and eager to make a meaningful impact in shaping academic programs? We are currently seeking a dedicated individual to join our esteemed Academic Management Programme Team. As a crucial member of this team, you will report directly to the Academic Programme Management Team Officer, contributing to the effective coordination...

  • Senior Administrative Officer

    1 week ago

    Centurion, Gauteng, South Africa Makhado Consulting Full time

    The Senior Administrative Officer - Office of the Chief Executive Officer will provide professional and efficient administrative support to the Chief Executive Officer, Secretariat support to the Executive and Management Committees, and coordinate preparatory activities for Board meetings. The successful candidate will oversee the administrative processes in...