People and Culture Officer

2 days ago

Cape Town, South Africa Accounts and Human Resources - The Twelve Apostles Hotel Full time

**Job Purpose**:
To resource the Hotel will talented and skilled employees; to facilitate the smooth onboarding and exit of terminated employees; to execute among other the annual London Staff Appreciation project. To assist with the overall job tasks that relate to the People and Culture platform.

**Employee Value Proposition**:
This position offers routine and predictability with opportunities to interact with diverse people on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations, where your specialist human resources management expertise can be recognised.

**Organisational Positioning**:

- **Department**:People and Culture
- **
Reporting to**:People and Culture Manager
- **
Location**:The Twelve Apostles Hotel Premises

**Minimum Experience and Qualification Required**:

- 2 years human resources administrative experience or relevant Human Resources qualification.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Thorough understanding of the Basic Conditions of Employment Act, Labour Relations Act and other relevant labour legislation
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Vaccinated against COVID-19

**Advantageous Experience and Qualification Desired**:

- Experience within a 5* Hotel operation
- Exposure to VIP Payroll and NetTime Sheet
- Fluency in Xhosa and/or Afrikaans

**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues, or suppliers
- Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

**To resource the Hotel according to the operational needs of each department by**:

- Overseeing the full on-boarding process,
Oversee all Foreign national statutory work documents and responsible to check the legitimacy of permits received
- Ensuring that a personnel file is opened for each new recruit and that file is kept up to date with weekly filing of all statutory documentation including work permissions as well as leave, disciplinary, communication planner, training, payroll and any other important communication from the company.
- Ensuring that, where applicable, the 12A Employee Contact List is updated with new starter/promoted employee details.
- Coordinating the pre-start orientation phase for every new starter/promoted employee in accordance with company guidelines.
- Screening and recruiting high-quality students and interns through the establishment and nurturing of strong links with relevant hotel schools / colleges / academies ensuring the Hotel is seen as a destination of first choice for graduates.
- Compiling a monthly recruitment report detailing recruitment trends and statistics in accordance with the directive of the People and Culture Manager.
Coordination of the 12A Employment Equity and IDEAs - Diversity forum with quarterly committee meetings and ensuring the coordination of shared communication to all relevant parties.
- Take an active role in coordinating and driving all P&C committees
- Assist with employee relations and requests.
- When needed assist with relief staff transport and staff uniform management.
- Ensuring that personnel files (hard copy and digital files) are created and maintained with monthly filing duties and annual audits to ensure that all required statutory information is updated,

To facilitate the smooth exit of terminated employees by:

- Coordinating the documentation for all termination packs ensuring that employees receive their packs within two working days of receipt of their resignation or of confirmation of their dismissals.
- Ensuring that personnel files are updated with all terminati

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