People Support

1 week ago

Cape Town, South Africa Ten Group Full time

**Overview**

You are a tried and tested office management professional who has experience working in a fast growth, dynamic and entrepreneurial environment. As an Office & People Support Manager you will provide comprehensive support across all matters related to the daily running of our office that caters for 200 employees, along with supporting the People Experience team in bringing the employee journey to life for all our employees.

You will also be responsible for the day to day running of the office and ensuring we have clear office management procedures and processes in place.

Office management and People support responsibilities will be the primary focus of the role coupled with administrative support relative to Finance.

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

**Responsibilities**:
**Office Management**
- Reception support, greeting, welcoming and directing visitors
- Preparing meeting rooms for meetings
- Ordering office equipment & stationary
- Receiving & sorting daily mail/deliveries/couriers
- Performing other duties, including but not limited to, working closely with internal and external finance teams to ensure payments are processed in a timely manner and in line with operational requirements & keeping track of office related costs
- Ensuring the office runs efficiently on a day-to-day basis
- Supplier Management, invoice processing of office vendors (excludes ad-hoc supplier requests for office maintenance etc.)
- Management of office facilities and maintenance
- Assistance coordinating office refurbishment (as needed)
- Office signage & branding
- General office maintenance and logistics
- Supplier service management
- Ensure that access control, safety and security measures are effectively and consistently enforced
- Design, implement and maintain office policies
- Ensuring adherence to Occupational Health & Safety best practices
- Lead communications with landlords and their agents on all building matters, including regular maintenance schedules, emergency works and out-of-hours support
- Undertake regular communal area security checks to ensure Data Security and PCI DSS compliance, along with general cleanliness and tidiness of the office
- Manage work-station-assessments and any subsequent actions
- Undertake monthly audits of Office Disaster Recovery kit inventory and take appropriate next steps if necessary
- Manage the office access control system and administration of ID passes.

**People**:Employee Journey**
- Manage all office celebrations
- Take a proactive part in the Social Committee, organising regular social activities
- Ensure all new starters have a clean, tidy desk on their first day with a name tag above their screens, an empty pedestal and working tech equipment (including organising all tech equipment and providing support on the first day)
- Manage lifetime milestones in the employee journey, such as birthdays, Tenniversaries, Ten Loyalty Rewards ensuring these are recognized and celebrated.

**People**:Pre employment screening**
- Manage the pre-employment process (PES), ensuring all documents and checks are obtained and completed for new starters, within the agreed timelines.
- Ensure new starters have all relevant access rights within agreed timelines.

**Requirements**:
**Knowledge, experience & skills**
- Strong leadership and project management skills
- Strong administrative background
- Ability to work autonomously
- Excellent written and verbal communication skills
- Proven high level of accuracy in literacy and numeracy
- Possess good planning skills
- Strong time management skills and the ability to organize and prioritize work
- Good knowledge of using MS Office, particularly Word and Excel
- Strong relationship building skills
- Ability to work under pressure and to tight deadlines
- Minimum 3-5 years’ experience in a similar role
- **Please note**:Previous proven work experience in an office management role is essential

**Benefits**

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mi

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