Technical Facilities Officer Global Grade 09

**Key Output** - Ability to perform planned and breakdown repairs (Disassemble, inspect, assemble and test) Caterpillar Earthmoving components to OEM standards and customer requirements. - Ability to ensure reusability of parts during inspection. - Perform failure root cause analysis. - Quickly and efficiently diagnose CAT systems and carry out repairs. -...

**Key Outputs** - Handle inbound, unsolicited prospect calls and convert them into sales - Overcome objections of prospective customers - Maintain customer experience (live the brand over the phone) - Achieve or exceed daily, weekly, monthly sales target - Support internal or solution specific outbound marketing campaigns and events - Lead identification,...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Define preventative maintenance checklist for each model of equipment on a MARC site. - Manage scheduled oil sampling data and recommend preventative maintenance interventions. - Manage VIMS data and Minestar health information. - Manage run fleet productivity optimisation program. - Ensure effective self-management and performance...

**Key Output** - Ensure improved technology for all products in area of responsibility (CPI) - Management development on new products - Present technology issues to management - Manage and report on TSC (Technology Solution Centre) performance - Compile informative technology issue reports and address to Regional Service management - Provide expert technical...

**Key Output** - This is an administrative role reporting into the project manager - The role involves coordination and administration of business processes and projects - Set up project team meetings - Formalise agenda with project manager / sponsor - Take minutes, review with project manager / sponsor and circulate to team - Collate and manage document...

**Key Outputs** - Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer; - Analyse, report and provide resolution to HMS product health issues; - Provide resolution to general HMS technical issues; -...

**Key Outputs** - Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer; - Analyse, report and provide resolution to HMS product health issues; - Provide resolution to general HMS technical issues; -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Outputs** - Lead the effort within the Dealership to grow Parts Product revenue and achieve goals agreed to with Dealer management - Establish Dealership targets for profit/loss and margins - Lead and opportunity identification, qualification, development, and closure - Lead and participate in sales meetings and present information on inventory,...

**Key Outputs** - Lead the effort within the Dealership to grow Parts Product revenue and achieve goals agreed to with Dealer management - Establish Dealership targets for profit/loss and margins - Lead and opportunity identification, qualification, development, and closure - Lead and participate in sales meetings and present information on inventory,...

**Key Outputs** - Respond to internal and external telephonic customer requests queries - Warmly and professional welcome all visitors to Barloworld Equipment reception area - Effective self-management and performance ownership **Qualification, Experience and Competencies** - Grade twelve/Matric - Computer literacy - Verbal communication in relevant...

**Key outputs** - Effective self-management and performance ownership - Accurate Clearing instructions for incoming machines - Check and process freight forwarding and transport invoices - Check and control timeous GRV of machines and attachments - Update SAP with latest stock arrival information and issue to BWL in Access - Placing Local supply chain orders...

To place trade lane orders with Caterpillar / Principal suppliers and to manage request changes and logístical processes from source to facility. Liaison with Regions to ensure right product at the right time and place. This is done to ensure PINS management and growth. Manage and report on the Key Performance areas applicable to the Import and Export...

**Key Outputs** - To generate and manage the Long-Term component forecast - Ensure the regions adhere to the forecasted plan - Co-ordinate and communicate parts and components availability with relevant stakeholders (Regions, Parts, BRC) - Align component availability with Planned Component Replacement (PCR) and production schedules - Ensuring that all...

**Key Outputs** - Accurately capture relevant data from external and internal customers. - Follow up with external and internal customers on incomplete data. - Resolve internal and external customer queries. - Accurately control relative end-to-end processes - Maintain relevant administrative environment. - Effectively manage WIP. - Efficiency in SAP and...

**Key Outputs** - Accurately capture relevant data from external and internal customers. - Follow up with external and internal customers on incomplete data. - Resolve internal and external customer queries. - Accurately control relative end-to-end processes - Maintain relevant administrative environment. - Effectively manage WIP. - Efficiency in SAP and...

**Key Output** - Accountable for a portfolio of key accounts. - Achieves assigned account objectives. - Establishes and maintains strong, long-term customer relationships. - Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet...

**Key Output** - Open work order and order parts. - Close work order on job completion - Assist with WIP **Qualification, Experience and Competencies** - Grade 12 - 1-2 yrs administration experience - Computer Literate - Accuracy and attention to detail

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...