Acquisitions Manager

6 months ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001228

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Sales Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker vehicle tracking company, requires the services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg. The Manager of Acquisitions is responsible for managing a team of approximately 100 agents, driving revenue growth, using upselling and cross-selling opportunities whilst ensuring the acquisitions of new customers and conversion of existing customers. The incumbent will need to manage a lead to fitment funnel and drive conversions to consistently achieve and exceed targets. Execution through a team of supervisors forms part of the key performance areas whilst ensuring that the Contact Centre is operationally efficient.

**Job description**:

- Monitoring and Management of Acquisitions Inbound & Outbound teams to maximize campaign performance and sales performance ensuring that daily sales targets and key metrics are met or exceeded.
- Drive the achievement of sales targets by conducting regular team stand-ups, coaching, drive motivational activities for the team.
- Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships
- Drive cross-selling, Upselling, Referral targets and recognise achievements
- Measure and motivate team success via Supervisor channel
- Source avenues to enhance customer contractability & lead cancellations on maximum dials.
- Drive the achievement of sales targets (Tracker core products and VAPs) by creating the necessary motivational incentives for the team.
- Post campaign analysis and reporting including lessons learnt to drive continuous improvement.
- Design and introduce a customer centric & sales philosophy
- Ensure the right staff complement to ensure performance and delivery against targets.
- Responsible for the management of staff performance in line with departmental objectives and company performance standards.
- Managing quality of data capturing and ISO quality requirements
- Develop and motivate staff to levels of maximum potential through training needs identified.
- Create and reinforce a high-performance culture.
- Administrative duties related to reporting and staff performance
- Live and uphold the Tracker values of Care, Accountability, Respect and Excellence

**Minimum requirements**:

- Essential: Matric with a relevant tertiary qualification & NQ5 level 5 qualification in the fields of Sales and Marketing or Contact Centre management.
- Compulsory:RE5
- Desirable: FAIS; RE1
- Computer literate/Product knowledge/Systems
- Essential: At least 5 years’ experience in the management of a large Contact Centre Sales team
- Essential: 3 Years experience in campaign management in an Inbound and Outbound Sales Contact Centre

**Competencies**
- Sales orientated
- Target Driven
- Sound communication skills at all levels
- Collaborative and consultative style
- Planning, organising and control
- Decision making
- Assertiveness and decisiveness
- Innovative
- Negotiation skills
- Facilitation and presentation skills
- Strong leadership attributes to motivate and achieve success through people
- Ability to lead a team successfully and to formulate tactical plans for strategy execution
- Ability to work under pressure
- Strong business acumen
- High degree of emotional intelligence
- Change management skills

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