Acquisitions Supervisor

**Listing reference**: track_001185

**Listing status**: Online

**Position summary**:
**Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
Tracker requires the services of a Supervisor in the Acquisitions Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

**Job description**:

- Marketing of Tracker products and services to both existing and prospective clients
- Ensure that all administrative tasks including capturing of leads are handled efficiently.
- Manages all Call centre activities and the daily running of the team.
- Increases customer satisfaction via process improvement initiatives.
- Listening to calls to improve quality and minimise errors and track agent performance.
- Reviewing the performance of staff and identifying training and development needs
- Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
- Ensuring that the necessary disciplinary action is taken in accordance with the Company’s code of conduct.
- Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis.
- Handling complex customer complaints
- Coaching, training, motivating and retaining staff.
- Ensure a minimum of 95% conversion rate on lead to contract.
- Manage department resources as required to support customer demands and business needs.
- Be able to establish, build and maintain relationships with all Internal Departments and Management - up to executive level & external customer interaction.
- Management of acquisition campaigns
- Assist with any other tasks or duties assigned by the Manager.

**Minimum requirements**:

- Matric/NQF level 5 or higher qualification
- Minimum 2 years Contact Centre supervisory/leadership experience.
- Proficient skills in Microsoft Word and Excel
- Excellent written and verbal skills
- Previous experience in managing or working in a sales environment Familiarity with Industrial Relations, Customer Relations and General Management
- Training experience will be advantageous.

**Additional Requirements**:

- High Execution capabilities
- Proactive; Hands on
- Analytical and data driven.
- Fast adopter to change.
- Customer-centric mentality
- Creativity
- Good decision-making skills.
- Deadline management
- Teamwork, coaching and guiding.
- Work accurately with high level of attention to detail

**Benefits**:
Medical aid, Provident fund