Customer Relations Centre

3 weeks ago


Johannesburg, South Africa Select One Full time

The role will involve the achievement of clearly defined guidelines by ensuring that all club member contact points with the CRC have the necessary competencies, tools, and other resources to achieve these standards.

Duties will include but not be limited to:

- CRC Operations Management
- People and Performance Quality Management
- Leadership and Business Management
- Club Member Relationship Management
- External - customer satisfaction
- Internal - quality of service

**Requirements**:

- Minimum of 5 years Contact Centre, or Customer Relations experience
- Minimum of two years experience as Manager in a multi media contact centre
- Ability to demonstrable leadership skills
- Strong ability to communicate in English and Afrikaans verbally and in writing
- Good skills in Microsoft Office, electronic data capture, telesales, Contact Centre techniques and disciplines
- Good analytical skills
- MIS Report Compilation
- Excellent ability to handle "difficult" Club Members in writing and telephonically
- Proven ability to achieve sales quotas and targets
- Strong motivational skills
- Good understanding of Contact Centre technology and processes
- Ability to identify and recommend remedial actions for issues or potential issues relating to processes and procedures
- Strong interest in the product and in coffee generally
- Willingness to work flexible hours if required
- Good state of health



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