Service Call Centre Agent Johannesburg

2 weeks ago


Johannesburg, South Africa HotelJobs.co.za Full time

**SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.**

We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company’s team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening job cards, generating quotations, and managing administrative tasks related to service operations. Previous experience in a service environment with job card management is essential, along with strong Excel skills and system use proficiency. This position requires the ability to thrive in a high-volume and pressurised environment while multitasking effectively.

Key Responsibilities:

- Receive and log incoming service calls from customers, capturing accurate details and requirements.
- Open and manage job cards for service requests, ensuring all necessary information is recorded and documented.
- Generate quotations for service jobs based on established pricing and guidelines.
- Prepare and maintain reports related to service call volumes, job statuses, and customer inquiries.
- Liaise with technicians and field service teams to schedule and prioritize job assignments.
- Provide administrative support to the service department, including data entry, filing, and maintaining documentation.
- Ensure timely and accurate responses to customer queries and follow-up on outstanding issues.
- Collaborate with internal teams to resolve customer issues and meet service delivery objectives.

Key Requirements:

- Previous experience in a service call centre or administrative role within a service-oriented industry.
- Proficiency in Microsoft Excel, including the ability to use formulas, create spreadsheets, and analyze data.
- Strong system knowledge and comfort with learning and using new software tools.
- Excellent communication skills and customer service orientation.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Strong attention to detail and accuracy in data entry and record-keeping.

If you meet the requirements and are ready to take on a challenging and rewarding role in a service call centre environment, please submit your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent references and current salary.



  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.


  • Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...


  • Johannesburg, South Africa Corner Life Insurance Full time

    **Call Centre Agent** **Duties**: - Maintain updated knowledge of all company products and services in order to provide adequate education to customers - Provide information and instructions about relevant products and services - Make product and service suggestions to meet the customer’s specific needs - Field incoming phone calls and respond to phone...


  • Johannesburg, South Africa Corner Life Insurance Full time

    **Call Centre Agent** **Duties**: - Maintain updated knowledge of all company products and services in order to provide adequate education to customers - Provide information and instructions about relevant products and services - Make product and service suggestions to meet the customer’s specific needs - Field incoming phone calls and respond to phone...

  • Call Agent

    4 weeks ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** REQ 129579 - Twanette Coetser Closing Date - 09 November 2023 **Cluster & Location** Total Business Banking and Retail - Nedbank Integrated Channels - Contact Centre Newtown Junction Campus, Newtown, Johannesburg **Career Stream** CALL CENTRE (Service) **Call Agent (Fixed Term Contract)** **Job...

  • Call Centre Manager

    1 month ago


    Johannesburg, South Africa CBRE Excellerate Full time

    We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, South Africa Zethu Consulting Services Full time

    We are currently seeking two Call center agents to join our clients customer service team. Key responsibilities - Providing excellent customer service to all members of the public. - Administration tasks including recording all relevant information, ensuring integrity of information entered to our client’s systems. - Receiving incoming calls in a...

  • Call Centre Agent

    3 days ago


    Johannesburg, South Africa Alpha Insurance sales and services Full time

    We are a dynamic sales company with a new branch in Johannesburg seeking both Telesales agents and out door agents to best represent our clients generating sales in the most professional way. Our client is a well known insurance company with a good reputation as well as a Dubai based fragrance company. ROLE AND RESPONSIBILITIES You just will require you to...


  • Johannesburg, South Africa Doncaster Personnel Full time

    A giant Technology corporate based within the East Rand of Johannesburg are currently on the lookout for a suitable Outbound Call Centre Agent to join their dynamic Internal Sales team. **Requirements**: - Matric -Mathematics/ Accountancy Higher Grade. - Minimum of 2 years in a similar role. - Excellent interpersonal, written and oral communication...

  • Call Centre Manager

    4 weeks ago


    Johannesburg, South Africa Action Appointments Full time

    _The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

  • Contact Centre Agent

    1 month ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72948 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...


  • Johannesburg, South Africa Palesa Mbali Group Full time

    Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call...


  • Johannesburg, South Africa Palesa Mbali Group Full time

    Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call...


  • Johannesburg, South Africa Bryte Insurance Full time

    Who we are Our opportunity The Bryte Travel Call Centre Inbound Agent will be responsible for answering incoming calls for Travel Insurance. Agent must be skilled to sell top up Travel Insurance where applicable, answer enquires, handle complaints, troubleshoot problems and provide information. Key Tasks & Accountabilities - Handle customer enquiries...


  • Johannesburg North, South Africa Nova Connect Full time

    **MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...