Agent: Contact Centre

4 weeks ago


Johannesburg, South Africa Palesa Mbali Group Full time

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily.

Key Activities:

  • Handle telephone and email/web queries within standards and service level agreements
  • Correctly route all escalated calls to correct departments
  • Professionally handle hospital claim queries
  • Accurately capture pathology data and other data
  • Professionally handle all client communications
  • Assist in other job functions within the department when the need arise

Education and Experience: 

  • 1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
  • Bilingualism (English, Afrikaans and an African language will be an advantage)
  • Computer Literate
  • Matric
  • Call Centre or Customer Services certificate /qualification advantageous


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