Training and Support Coordinator

6 months ago


Johannesburg, South Africa Fidelity Services Group Full time

**Vacancy: Training and Support Coordinator**

**Division and location: Group HR - Fidelity Corporate Services Institute of Excellence**

**Reporting to: Skills Development Manager**

The above vacancy exists at Florida, reporting to the Skills Development Manager.**
The overall purpose of this position is to coordinate training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.

**Minimum Requirements**:

- Driver’s License (EB)
- Computer Literacy (Word, Excel, PowerPoint and MS Access)
- Grade 12 / NQF 4
- A minimum of five (5) years Security Industry Experience
- Must be able to compile and manage a Project Plan (implementation to completion)

**Key Performance Areas: (not totally inclusive)**:

- Coach and guide learners on learning programmes
- Communicate programme information to management, as well as learners and facilitate enrolments, progress and terminations
- Effective control of learners and learner discipline
- Data analysis and Quality Assurance of training data on relevant systems
- Compile, coordinate and manage project plans
- Assist with eLearning management, which include development and checking of new programmes implementation
- Present and coordinate programmes according to Industry and internal requirements
- Compliance with legislative and Quality Assurance, relating to the Fidelity Services Group

**Knowledge and Skills**:

- Report writing skills
- Good administration and record-keeping skills
- Excellent Observation and Deductive Skills
- Planning and time management skills
- Presentation skills
- Assertiveness skills

***

**Other personality attributes**:

- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated

**Core Competencies**:

- Determination
- Self-development
- Communication skills
- Customer focus
- Team work

**We reserve the right not to make an appointment to any advertised position.**

**Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.**

**E and OE


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