Senior Operations Manager

1 week ago

Johannesburg North, South Africa Career Crew (Pty) Ltd Full time

Our client in the Pharmaceutical industry looking to employ a **Senior Operations Manager**

**Main Purpose of Job**

The Senior Operations Manager will oversee and streamline our operational processes to ensure efficiency, quality, and compliance with regulatory standards. This role will involve managing third-party service providers, implementing service level agreements (SLAs), and leading a team of staff members to achieve operational excellence

**Key Performance Areas (Core, essential responsibilities -outputs of the position)**

Develop and implement operational strategies to optimize processes and enhance productivity.

Manage and maintain service level agreements (SLAs) with third-party service providers, ensuring compliance and performance meet established standards.

Lead, mentor, and coach a team of staff members, providing guidance, support, and feedback to foster a culture of continuous improvement and professional development.

Conduct regular performance evaluations and establish individual and team goals to drive accountability and achievement.

Identify areas for improvement within the operations and develop and implement initiatives to address inefficiencies or deficiencies.

Collaborate with cross-functional teams, including procurement, quality assurance, and regulatory affairs, to ensure alignment and coordination of operational activities.

Ensure compliance with regulatory requirements, including FDA regulations, GMP standards, and other relevant guidelines.

Analyse data and metrics to monitor performance, identify trends, and make data-driven decisions to improve operational effectiveness.

Develop and implement training programs for staff members to enhance their skills and knowledge and promote a culture of continuous learning.

**Minimum Requirements -**

**EDUCATION**

Logistics/ Supply Chain/ Operations Management Degree

**EXPERIENCE**.

Proven experience in operations management within the pharmaceutical industry.

Experience managing service level agreements (SLAs) with third-party service providers.

**SKILLS/PHYSICAL COMPETENCIES**

Strong leadership skills with the ability to motivate and inspire teams to achieve goals and objectives.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.

Analytical mindset with the ability to interpret data and metrics to drive decision-making and process improvement initiatives.

Knowledge of quality management systems, such as Six Sigma or Lean Manufacturing, preferred.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadliness.

C**ollaboration: Refers to formal and informal relationships.**

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

**General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)**

Driver’s License

May be required to work overtime when requested

**Job Types**: Full-time, Permanent, Graduate

**Education**:

- Primary (preferred)

**Experience**:

- Senior Operations Manager: 6 years (required)

License/Certification:

- Driver's License (required)

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