Senior Operations Manager

5 months ago

Johannesburg, South Africa Liquid Concepts Full time

**Company Overview**:
Liquid Concepts is a distributor and importer of food products and beverages. We have 3 distribution centers namely Johannesburg, Durban and Cape Town, with 70 employees in total. Liquid concept mission and vision is creating an environment that values innovation, creative thinking and knowledge sharing to reach measurable goals and objectives.

**Job Summary**:
We are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team. The Senior Operations Manager will be responsible for overseeing and optimizing all aspects of our company's operations to ensure efficiency, productivity, and profitability. This role requires excellent leadership skills, strategic thinking, and a proven track record in operations management.

**Responsibilities**:
**Strategy and Planning**:

- Develop and implement operational strategies, goals, and objectives aligned with the company's overall vision.
- Conduct regular analysis of operations to identify areas for improvement and implement appropriate solutions.
- Collaborate with the executive team to develop and refine business plans and operational budgets.
- Stay updated on industry trends and best practices to drive continuous improvement.

**Team Leadership and Management**:

- Provide strong leadership to the operations team, ensuring clear communication, effective collaboration, and a positive work environment.
- Recruit, train, mentor, and motivate a high-performing operations team.
- Set performance goals and provide regular feedback and performance evaluations.
- Foster a culture of accountability, excellence, and continuous learning.

**Operations Optimization**:

- Streamline operational processes and procedures to maximize efficiency and minimize costs.
- Develop and implement performance metrics and KPIs to measure operational effectiveness.
- Identify bottlenecks and inefficiencies and develop and execute strategies to address them.
- Optimize supply chain management, inventory control, and logistics to ensure timely delivery of products/services.

**Risk Management and Compliance**:

- Develop and implement risk management protocols to identify and mitigate operational risks.
- Ensure compliance with relevant laws, regulations, and industry standards.
- Monitor and maintain appropriate levels of insurance coverage for operational activities.

**Vendor and Stakeholder Management**:

- Manage relationships with key vendors, suppliers, and partners to ensure seamless operations and quality service delivery.
- Collaborate with cross-functional teams to align operational activities with the needs of other departments.
- Communicate effectively with internal and external stakeholders, including executives, team members, and clients.

**Skills and Qualifications**:
Bachelor's degree in Business Administration, Operations Management, or a related field.

Proven experience in a senior operations management role, preferably within the hospitality industry with a minimum of 10 years experience.

Strong leadership skills with a track record of effectively managing and developing teams.

Excellent problem-solving and decision-making abilities, with a focus on data-driven insights.

In-depth knowledge of operational principles, processes, and methodologies.

Strong analytical and strategic thinking skills.

Exceptional communication and interpersonal skills.

Demonstrated ability to drive change and lead process improvement initiatives.

Proficient in using relevant software and tools for operations management.

**Job Type**: Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you implemented processes and procedures in a warehouse environment?

**Experience**:

- hospitality: 10 years (required)
- Pastel: 8 years (required)

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