Rates Administrator
6 months ago
Contact person for this position: Ronel Bakker
Job Overview:
My client, a leader in the travel industry, is looking for an experienced Rates Administrator to join their team in Cape Town on a permanent basis. They are a team of innovative, experienced and ambitious go-getters passionate about sharing Africa’s best with travellers from all around the world.
They specialises in bespoke luxury safari travel in Southern and East Africa, and Drive South Africa - Africa’s leading online rental car comparison and booking engine.
**Responsibilities**:
- Loading of all supplier rates into Tourplan and/or Travelyst and ensuring they are accurate.
- Loading of all supplier policies including room configurations, child policies, rates rules, etc. and ensure that it's maintained.
- Ensuring all supplier payment policies are loaded into the reservation system and updated continually.
- Loading of all supplier specials into the reservation system so that the consultants are able to quote on best applicable pricing.
- Updating of any supplier changes that may happen.
- Responsible for the system integrations such as WETU, Safari Portal and any other integrations that may be introduced.
- Setting up and uploading of all documentation generated via the reservation system such as invoices, itineraries, vouchers, etc.
- Assisting product and sales team with any rate queries or discrepancies.
- Ensuring all content related to the reservation system is accurate and up to date.
- Assisting with all support queries with relevant reservations systems such as Tourplan, WETU, etc.
- Assisting with any ad-hoc duties required by product, technical and sales teams.
- Loading and maintaining all correct mark ups across all suppliers.
- Ensuring preferred suppliers are loaded and tagged as preferred suppliers with the applicable mark ups.
- Ensuring all master suppliers are correct and updated if/when required.
- Ensuring all VAT policies are correctly loaded per supplier.
- Responsible for onboarding of new consultants onto the reservation system and assisting with training.
Qualifications and Experience required:
- Tourism Degree **ESSENTIAL**:
- Computer literate - MS Office / Google Workplace
- **Proficient in Tourplan and/or Travelyst**:
- WETU knowledge would be an advantage
- 5+ years experience working on a tour operating system
Skills, Knowledge & Attributes:
- Excellent written and verbal communication skills
- Superior interpersonal skills and a high level of emotional intelligence
- Remain calm and professional under pressure
- Strong admin and organisation skills
- Capable of self-management and self-actualization
- Highly flexible with ability to work in a fast-paced and dynamic environment
- Diligent and a high degree of perseverance
- Excellent problem solving skills
- Enthusiastic, energetic and motivated
**Salary**:
Market related depending on experience.
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