Revenue Administrator

6 months ago

Cape Town, South Africa HotelJobs.co.za Full time

A well-established hospitality group is seeking a Revenue Administrator to assist the Revenue Team to maximize revenue for all properties across the group, by following and improving upon standard revenue practices.

**SKILLS AND KNOWLEDGE REQUIRED**
- 2 - 3 years experience in Reservations/Revenue Management
- Hospitality diploma/ equivalent is preferable
- Ability to work in a pressurized environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent planning and organizational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with configuration segment preferable.
- Strong guest-centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Works well with numbers and data analysis
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting

**DAILY DUTIES**
- Prepare daily pick-up report for distribution to lead team.
- Assist revenue team to analyse and explain changes in pickup report.
- Ensure STR data is submitted accurately.
- Assist revenue team, Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Effectively manage any escalate queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

**WEEKLY DUTIES**
- Prepare the weekly revenue and pickup report
- Ensure blocks are being reported on correctly and ensure tracking and wash are correct
- Prepare weekly strategy meeting report
- Attend, minute, and send out weekly strategy revenue meetings with property management and sales team
- Ensure action points from weekly meetings are being followed up on by the relevant departments
- Complete any required reporting
- Assist with 3rd party audits ensuring they are accurate and configured correctly

**MONTHLY DUTIES**
- Complete any required reporting - Monthly Executive Summaries / OTA commissions
- Prepare reporting for monthly owners' review
- Ensure all reporting formats are updated and prepared for the coming month
- Assist with the implementation of new systems and any ad hoc projects.

**ANNUAL DUTIES**
- Take part in the annual budgeting process
- Take part in the annual rate contracting process

**RESPONSIBILITIES**
- Clear timeous reporting of daily, weekly and monthly reports.
- Work closely with the revenue team to maintain competitor rate analysis, events diary and promotions for all properties
- Work with the revenue team to ensure satisfactory room inventory, rate and compliance of rate codes

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