Systems Administrator

2 months ago

Cape Town, South Africa Newmark Hotels Full time

**POSITION**:SYSTEMS ADMINISTRATOR

**Scope and purpose of job**

To assist with the Distribution, Connectivity, Installation and Support services of all properties across various online platforms.

All relationships within the Group, both internal and external, must be maintained, and the company’s name upheld at all times.

**SKILLS & KNOWLEDGE REQUIRED**
- 2 - 3 years’ experience in Hotel Operations e.g., Distribution or Reservations
- Hospitality diploma or equivalent preferable
- Ability to work in a pressured environment
- Ability to work on multiple projects at once
- Ability to produce accurate work under the above-mentioned circumstances
- Self-Starter who can identify solutions for potential issues
- Tech-savvy - able to embrace current technologies and learn as you implement
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Outlook, Internet, Opera, MS Word, MS Excel
- Team worker who has the ability to interact with various departments
- Must be able to work independently as well
- Previous experience within distribution or handling online travel agents will be advantageous

**DUTIES**

**PMS**
- Building and Updating Opera Codes when required e.g., rate codes, packages etc
- Creating Company/Travel Agent/Source profiles when required
- Assist with system updates like Inventory/Date/Room Type restrictions
- Assist with Channel setups for daily distribution to Siteminder
- Obtain quotes from Service Providers when required for system updates and amendments
- Logging cases with Opera Support and following up until it resolved
- Keeping track of failed online booking deliveries to Opera and resolving them
- Assist with Opera queries and escalate to Manager when necessary
- Communicate any expected Opera down-time with the affected hotels when necessary
- Create user accounts for new staff and assist existing staff with locked accounts
- Quarterly User Audit to ensure the system is maintained

**CHANNEL MANAGER**
- Communicate with the support team regarding failed bookings, inventory & rate updates, new rate codes, channel mappings and daily distribution
- Obtain quotes for new property listings
- Add new channels
- Create Rate Plans, Room Codes and complete PMS Mapping
- Random checks on rates/inventory or when an issue is highlighted
- Log cases in the event of rate/inventory discrepancies
- Check the message box for any notifications that needs to be actioneD

**Other Systems (CRS, GDS, CRM, IBE, Tourplan, OTAs, Payment Portal)**
- Listing new properties on various platforms and uploading content e.g., general info, images, policies etc
- Creating Room Types and Rate plans
- Ensure the various channels are activated and connected to Channel Manager for live updates
- Ensure rates and inventory are received accurately and that it matches Channel Manager
- Escalate errors or inaccuracies to the relevant support teams and aim to resolve it urgently
- Create Booking Codes and Voucher Codes when required
- Assist with general client/hotel queries and resolve with urgency
- Obtaining quotes from suppliers for new or additional services e.g., new listings, system add-ons, amendments
- Monitoring the Newmark website weekly to check for random errors that may occur and liaising with the relevant teams or suppliers to resolve it swiftly

**Additional Duties**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

Application Deadline: 2024/10/31

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