Key Accounts Manager

2 weeks ago

Johannesburg, South Africa 247 Recruitment Advice (ta Evolution Recruitment) Full time

**Key Accounts Manager position in Johannesburg**

Manufacturer and Distributor of Industrial Maintenance and Cleaning Chemicals in Johannesburg has an opportunity available for a Key Accounts Manager

**Purpose of the Position**:

- Provide an efficient key accounts and project management function to the Food Service division
- Service, Retain and Expand existing and new customers and Sales within the various target markets, concerned with hygiene cleaning and disinfecting, and food safety related requirements

**Key Areas of Responsibility**:
**Monthly budget achievement**:

- Customer base
- In field sales and service calls
- Enhance new business development within the existing customer base, by providing solutions and introducing new products and/or enhanced solutions
- Develop, Maintain and Expand current Customer base through building a harmonious and service orientated relationship with clients
- Identify and resolve customer queries and concerns
- Manage account services through quality checks
- Conduct on site client training as and when required
- Installation and maintenance of dosing and dispensing systems

**Sales and Marketing**:

- New Business Development by presenting and selling company products and services to pre-identified customers
- Continuously build relationships and promote the company to create an awareness in the market place and to increase company market share

**Product Knowledge & Skills Development**:

- Ensure personal growth and development by continuous self
- analysis and attending enrichment programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.)

**Administration**:

- Implementation and adherence to company policies and procedures
- Reporting on sales activities, submission of daily, weekly and monthly reports, quotes and proposals as per the measurement criteria as stipulated
- Submission of customer documentation and reports as required
- Tracking of customer performance on Navision
- Updating and maintain updated customer information

**Customer Relations**:

- Regular meetings with Key Customers at H/O level to understand customer needs and opportunities
- Identify value add opportunities
- Drafting of all customer SOP’s and monthly reports
- Report on and implement corrective measures based on customer needs and in field sales staff feedback, and audit reports
- Managing, controlling, filing and submissions of all Hygiene checks and maintaining Training records

**Staff Management**
- Support Sales Staff on in field technical and administrative issues to ensure customer satisfaction
- NBD Consultant
- direct management of KPI’s
- Food Service Consultants
- indirect management of day to day activities to ensure aligned with Food Service strategies and processes
- Oversee and manage Johannesburg based Retail staff - day to day

**Education Requirements**:

- Grade 12 (Matric)
- Diploma or Equivalent in Sales and Marketing will be a requirement
- Qualification in Hospitality management and or Food technology will be an advantage
- Computer Literate
- Valid Code 08 Drivers License

**Work Experience Requirements**:

- Minimum 5 years’ experience in a Technical Sales Service position in the chemical cleaning industry servicing Food Services, retail, hospitality, janitorial and laundry industry
- Training Experience Beneficial
- Knowledge and Experience of technical systems and equipment, in the hospitality, food service, janitorial, laundry and retail industry will be a requirement
- Successful sales history in the Food Services industry
- Project Management experience will be an advantage
- Desire to provide the highest level of customer service, by addressing customer concerns, and identifying needs and wants
- Ability to close effectively on a one-on-one basis, presenting benefits of company to prospective clients
- Workable knowledge of CRM systems

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