Club General Managers Required

3 months ago

Rosebank, South Africa Ignite Fitness Full time

Do you want to work for the coolest growing international brand in SA and earn while you play? Don't be ordinary, be **EXTRAORDINARY**

We are on the search for two dynamic, meticulous and professional fitness enthusiasts with experience in facilities and people management to join our tribe.

**Role Description**:
The role of the Club General Manager is to ensure the administration and organization of the branch runs smoothly, from scheduling personal trainers and Work Out buddies to resolving member complaints. We require CGM's to manage, train, motivate and provide guidance to the club's employee's in the pursuit of achieving and maintaining the standard of excellence expected by our members at the company.
- **Key Performance Areas**:_
- **1. Managing Effectiveness**_
- **2. Operations Support and Productivity**_
- **3. Fitness Support and Productivity**_
- **4. Administration**_

**1. Managing Effectiveness**:

- Create a culture of performance excellence
- Manage and maintain the clubs headcount
- Maintain a hot-list of replacements for all departments
- Ensure that on-boarding packs provided to all new joiners adhere to the company's policies and procedures
- Deliver superior member service according to the company’s brand standards
- Maintain quality facilities and equipment
- Manage human resource functions to achieve company objectives in accordance with HR policies and the company's code of conduct

**2.** **Operations Support and Productivity**:

- Management of all staff in respect of discipline and timekeeping
- Management of tenants contractors
- Management of maintenance and cleaning
- Generation of live marketing content for use (videos, testimonials, etc)
- Work closely with regional management to create individual club strategies on retention, usage
- Ensure that all staff attend Induction and Job-specific training.
- Provide a company / club Induction as required by the company.
- Identify individual strengths and focus on developing these strengths.
- Ensure the staff have a clear understanding of all essential skills required
- Identify, train and develop at least one member of staff in the club who would be able to manage the team in your absence.
- Ensure that all Job descriptions, Code of Conduct (Company Handbook) and customer training is set across all key related areas are met with a hands-on approach. (In detail inspection, continued on-job feedback and clear consistent focus on customer expectations and brand differentiating points).
- Conduct staff appraisals quarterly and develop individual development plan

**Front Desk**:

- Ensure the gym is a friendly and welcoming place to exercise
- Assist members when required
- Provide prompt resolution of any customer concerns
- Manage the day to day operations of the operations team by ensuring front and back office service is provided promptly to internal and external clients
- Possess a strong awareness of customer satisfaction
- Manage the processes associated with membership payments received
- Manage the relationship between our member base and administration staff

**Maintenance**:

- Manage an ongoing maintenance inspection to ensure safety of the facilities
- Ensure equipment is repaired timeously when required
- Ensure compliance to all relevant company maintenance/development programs, schedules, reports, etc.
- Follow a pro-active cleaning and maintenance prevention programme as per company policy
- Complete the equipment downtime report timeously
- Manage the day to day function of the cleaning program; adhering to all company standards
- Monitor cleaning service performance as per the service agreements.
- Make recommendations on facility improvements that will enhances the service and safety of our members
- Make recommendations to the regional management on the purchase and disposal of equipment
- Implementation of brand and cleaning standards

**Health and safety**:

- Comply with the legal requirements of the OHSA
- Plan regular fire evacuation drills
- Ensuring that the club's fire extinguishing equipment and first aid kits are maintained and services at all times
- Conduct regular health and safety audits
- Complete IOD forms and submit to HR for processing
- Keep abreast with OHSA amendments
- Compile a monthly risk report and provide mitigating factor to minimize these risk(s)

**3. Fitness Support and Productivity**:

- Scheduling of Arenas and GEX, ensuring that the highest quality of classes are offered to our members
- GEX budget management and optimization
- Sourcing and driving revenue in line with targets (PT,s Fitness products, rental, retail)
- Planning and execution of events
- Ensure that the team is fully staffed and performance managed
- Maintain optimum number of Arena Coaches in team, Personal Trainers; each studio class is covered according to our timetable and brand standards are met and maintained.
- Maintain a hot list of 2 replacement Fitness Trainers; Personal Trainers and Freelance

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