Account Manager

1 week ago

Rosebank, South Africa Believe Resourcing Full time

**About our client**:
One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.

**About the role**:
The Account Manager will build and grow the client base by being pro-active with clients, ensuring they get superior service and added value. This role entails building and strengthening client relationships to achieve long-term partnerships, partnering with the technical team to deliver expert technical support and advice, and driving customer capability building awareness initiatives across products, services, and new technology trends. The Account Manager will deliver a superior customer experience by managing client’s needs and expectations.

Package: R25 000 to R30 000/Month, plus commission

**Key Responsibilities**:
Account Management
- Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals
- Convert leads into sales and generate appropriate SLA’s leveraging best practice sales methodology
- Conduct client audits for the purpose of providing quotations as well as with existing clients for SLA renewal / SLA review / IT recommendations
- Build and maintain client relationships post sales
- Develop and Implement call cycles, processes and routines to proactively engage and maintain client relationships
- Partner clients strategically by demonstrating exceptional client and IT knowledge and providing business relevant advice and support in advance of need
- Anticipate client needs based on business growth and technical expertise and support their IT infrastructure development including supporting preventative maintenance to ensure business continuity and competitive advantage through IT enablement - long term
- Demonstrate a strong understanding of client business needs, develop proposals for products and services and communicate how these technical value added solutions will address those needs (strategically partner clients proactively)
- Partner with the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments
- Conduct business development and account management ethically ensuring the integrity and reputation of the client is not compromised (provide only what clients need / is relevant, ensure ethical business practices with clients and suppliers, etc.)
- Partner the technical team to create and document innovative, business relevant solution specifications for all clients (new and existing) based on needs analysis and audits
- Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels
- Partner technical teams on installations and new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions
- Generate sales reports and present metrics and critical / key business information to clients for their business decision making
- Actively research and monitor the market and competitive landscape providing recommendations for differentiation and strategic decision making
- Develop accurate sales forecasts demonstrating strong market (sales cycles, market potential, competitor activity, industry trends) and customer specific knowledge
- Meet and exceed sales targets and goals (direct and indirect channels)
- Meet and exceed customer experience goals and objectives
- Actively build partner and supplier relationships that are a source of leads and clients and or enable superior customer service to clients

Business Development
- Beyond call ins and web generated leads, proactively identify sales growth opportunities for cross segments and industries and convert into operational sales plans on a monthly, quarterly and annual basis
- Create a business development plan for the active pursuit of new clients through networking, cold calling and other methods identified
- Proactively network and attend relevant forums / events as agreed to generate client sales (e.g. small business forums, industry forums, technical conferences etc.)
- Act as a brand ambassador, building brand awareness at every opportunity and promoting products and services
- Maintain up-to-date knowledge of industry trends, technical developments and government regulations e.g. POPI that effect target markets
- Research and develop lists of potential customers; regularly follow-up on leads and developing leads, and act to close deals
- Determine sales strategies and goals for each product and service

**Requirements**:

- Matric qualification with strong background in sales and account management within a technology environment including - IT software / hardware knowledge
- Sales / IT or office administration qualification would be an added advantage
- A minim

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