Front of House Restaurant Manager

4 days ago


Rosebank, South Africa Colada Club Hospitality Group Full time

**Job Purpose: Front of House Restaurant Manager**

We are seeking an exceptional individual to join our team as a Front of House General Manager in the vibrant restaurant industry. If you have outstanding people skills, a passion for delivering excellent guest experiences, and possess the ability to be an ambassador for our brand, we want to hear from you. This is a fantastic opportunity to showcase your leadership abilities and contribute to the success of our establishment.

**Under the supervision of the General Manager,**

**the Front-of-house manager is responsible for**:

- Creating and maintaining a welcoming, professional atmosphere.
- Ensuring exceptional service and memorable guest experiences.
- Serve as a brand ambassador, representing our values, vision, and commitment to excellence.
- Oversee the day-to-day operations of the front of house.
- Managing reservations.
- Seating arrangements and guest inquiries.
- Developing and maintain strong relationships with guests.
- Ensuring guest satisfaction, addressing any concerns or feedback promptly and professionally.
- Leading and inspiring a team of front-of-house staff.
- Fostering a positive work environment.
- Providing guidance.
- Facilitating staff’s professional growth.
- Ensuring seamless coordination of service.
- Implementing high standards throughout the front of house areas.
- Cleanliness.
- Organisation.
- Hygiene.
- Managing inventory levels.
- Supplies.
- Tableware.
- Linens.
- Front-of-house necessities.
- Keeping up to date with industry trends.
- Presenting innovative ideas to enhance guest experiences.
- Improving operational efficiency.

**Requirements**:

- 2-3 years’ experience in the hospitality industry,
- Experience as a Front of House Manager or Restaurant Manager, advantageous.
- Exceptional people skills.
- An ability to build rapport and establish meaningful connections with guests and staff.
- Strong leadership qualities.
- A motivational leadership approach which inspires and develops a cohesive team.
- Excellent communication and interpersonal skills, both written and verbal.
- Proven ability to handle guest concerns, and resolve issues in a timely, professional manner.
- A passion for providing outstanding guest experiences.
- Detail-oriented mindset.
- Goal-driver.
- Prioritises effectively.
- Strong problem-solving skills.
- Remains calm under pressure.
- Knowledge of industry best practices.
- Knowledge of health and safety regulations.
- Required to work evenings, weekends, and holidays.

Ability to commute/relocate:

- Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)



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