Customer Relationship Manager

3 weeks ago

Cape Town, South Africa Lula Full time

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

**WHY WE DO IT**

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**

**_Collaborative_**_ - we're a clan and work together as a team, always towards a common goal_

**_Committed _**_- we're accountable and follow through no matter the challenge_

**_Curious_**_ - we look for better ways to do things and make a positive difference_

**_Connected _**_- we stay close to, learn from and look to understand each other and our customers_

**_Compassionate _**_- we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

We are seeking a highly motivated and skilled Customer Relationship Manager to join our Lula Bank team. As a Customer Relationship Manager, you will be responsible for cultivating and maintaining strong relationships with our valued customers, ensuring their satisfaction, and retention. You will serve as a key point of contact for customers, providing exceptional service and solutions to meet their financial needs. This role requires a proactive approach, excellent communication skills, and a deep understanding of the banking industry.

**Responsibilities will include**:

- Develop and maintain strong relationships with a portfolio of customers in the banking sector
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and providing insights on financial products and services
- Identify opportunities to cross-sell and upsell funding products and services, driving revenue growth in collaboration with the sales team
- Collaborate with internal teams, such as sales, CX, product and marketing, to ensure seamless customer experiences and resolve issues promptly
- Proactively monitor customer satisfaction levels, identify areas for improvement, and implement strategies to enhance customer loyalty
- Keep abreast of industry trends and competitive landscape to provide informed recommendations and maintain a competitive edge

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**
- Matric/ Grade 12 achieved
- 2 to 3 years Customer relationship experience within the banking sector
- Proven work experience as a Customer Relationship Manager or a similar customer-facing role within the banking sector
- In-depth knowledge of banking products and services
- Strong understanding of customer relationship management principles and practices
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers
- Exceptional problem-solving skills and the ability to resolve customer issues effectively and efficiently
- Ability to analyze customer data and identify trends, patterns, and opportunities
- Proficient in using customer relationship management (CRM) software and other relevant banking systems
- Detail-oriented with excellent organizational and time management skills
- Demonstrated ability to work independently and as part of a team, with a proactive and results-oriented mindset
- Professional demeanor and the ability to handle confidential information with integrity

**THE COMPETENCIES WE'RE AFTER**
- Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs, with a focus on delivering exceptional service and building long-term relationships
- Relationship Building: Builds trust and rapport with customers, colleagues, and stakeholders, fostering mutually beneficial relationships
- Communication: Articulates ideas clearly and effectively, both verbally and in writing. Listens attentively and responds appropriately to customer inquiries and concerns.
- Problem Solving: Identifies and analyzes problems, generates creative solutions, and implements effective strategies to address customer challenges
- Adaptability: Adapts to changing business needs, customer preferences, and industry trends. Demonstrates flexibility and the ability to thrive in a fast paced / ever changing work environment
- Sales: Possesses a strong understanding of banking produc

  • Customer Relationship Manager

    2 days ago

    Cape Town, South Africa DOSS Full time

    **Customer Relationship Manager responsibilities include**: - Building positive relationships with customers - Assisting with generating new business - Identifying opportunities for greater profits **Job description** City based, vibrant compliance certification company (electrical, plumbing, gas) are looking for a Customer Relationship Manager to build...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa First Degree Recruitment Full time

    A relationship manager is a part of the Sales and Service Team, who builds and maintains relationships with clients and customers. Helping to solve any business or technical challenges that they face. Deal and manage queries. Assist with sales opportunities and drawing in customers. Observe the competition to see what strategies they are using and to stay...

  • Customer Relationship Manager

    1 week ago

    Cape Town, South Africa Hi-Tech Recruitment Full time

    **Western Cape** **, CPT - CBD** - R 20 000 - R 25 000 Monthly Basic Plus Commission (Medical, pension, petrol and more, Market related, Negotiable) **Calling all Customer Relationship Managers looking for an exciting role.** **If you are driven and ambitious, then this is the role for you.** **Requirements**: - Matric or a relevant tertiary...

  • Customer Relationship Manager

    4 weeks ago

    Cape Town, South Africa Aramex Full time

    **KEY RESPONSIBILITIES** - Scheduling of business appointments with client base/book - Achieve individual targets - Maintain existing business - Identify & grow client base and revenue through selling of additional supply chain products - Establish customer needs, developing opportunities and grow customer base - Update call and REACH reports - Prepare and...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa Flash Full time

    **Responsibilities**: - Develop our Customer and Loyalty strategy approach and frameworks that will leverage the scale of our customer data and insights, however, allows each brand persona to be retained and enhanced. - Establish and drive the effective use of digital marketing technology across all brands as part of integrated marketing operations plan. -...

  • Customer Relationship Management Manager

    5 days ago

    Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full time

    At Premier Hotels & Resorts, we are committed to leveraging technology to drive business success. We are seeking a highly skilled Customer Relationship Management Manager to join our dynamic team.Job Summary:The Customer Relationship Management Manager will be responsible for administering and maintaining our Salesforce CRM platform, ensuring optimal...

  • Customer Relationship Manager

    6 days ago

    Cape Town, Western Cape, South Africa NielsenIQ Full time

    NielsenIQ is seeking a highly motivated and results-driven Account Development Specialist to join our Sales team. As an Account Development Specialist, you will be responsible for developing and executing account plans that drive revenue growth and expand our presence in the retail market.To succeed in this role, you will need a minimum of 3 years of...

  • Customer Relationship Manager

    5 days ago

    Cape Town, Western Cape, South Africa Old Mutual South Africa Full time

    What We OfferWe lead with our values at Old Mutual, which includes championing our customers and employees, being passionate about diversity and inclusion, and pursuing mutually positive futures. The Group provides many opportunities for growth and development.About the JobThis position requires an individual who is able to provide high-quality financial...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    We have a Customer Relationship Manager position available in the Cape Town area. Requirements: Matric Relevant tertiary qualification advantageous 3-years related sales experience - account management Experience with tender processes

  • Customer Relationship Liaison

    2 weeks ago

    Cape Town, South Africa Paradigm Recruitment Full time

    Customer Relationship Liaison (Office Automation, PABX / ICT industry) - Cape Town (Western Cape) **Requirements**: Must preferably have sales experience Previous exp. in the role of client liaison / customer relationship management preferred Excellent communication skills & should be very well presented Must have the ability to provide superior customer...

  • Customer Relationship Liaison

    4 weeks ago

    Cape Town, South Africa Paradigm Recruitment Full time

    Client Relationship Liaison - Maitland Cape Town Job Summary: As a Client Relationship Liaison, you will be responsible for building and maintaining strong relationships with the company’s clients. You will be the main point of contact for their clients, ensuring that their needs are met and that they are satisfied with the products or services offered....

  • Senior Customer Relationship Manager

    3 weeks ago

    Cape Town, South Africa Aramex Full time

    **Job Purpose** To maintain and develop the relationship with customers through being the one-stop-shop contact point and upselling to existing client base to achieve business growth. **Key Responsibilities** - Scheduling of business appointments with client base/book - Achieve individual targets - Maintain existing business - Identify & grow client base...

  • Customer Relationship Consultant

    3 weeks ago

    Cape Town, South Africa Ampersand Communications (Pty) Ltd. Full time

    **Job Title**:Customer Relationship Consultant **Department**: Call Centre **Location**:Brickfield Canvas, Woodstock Cape Town **Reporting to**: Call Centre Supervisor **Overview**:As customer relationship consultant, you will be responsible for building relationships, making customer contacts for various reasons for respected motor dealerships. You will be...

  • Customer Relationship Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Aramex Full time

    **Job Purpose** To maintain and develop the relationship with customers through being the one-stop-shop contact point and upselling to existing client base to achieve business growth. **Key Responsibilities** - Scheduling of business appointments with client base/book (PostNet & House accounts) - Achieve individual targets - Maintain existing business -...

  • Customer Relationship Liaison

    2 weeks ago

    Cape Town, South Africa Paradigm Recruitment Full time

    Client Relationship Liaison - Maitland Cape Town Job Summary: As a Client Relationship Liaison, you will be responsible for building and maintaining strong relationships with the company’s clients. You will be the main point of contact for their clients, ensuring that their needs are met and that they are satisfied with the products or services offered....

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa LexisNexis Full time

    Roles and Responsibilities: - Customer Relationship Management - Offering exceptional customer service to customers - Understand customer needs and develop plans to address them - Resolve customer complaints quickly and effectively - Promote high-quality customer service processes - Maintaining good relationships with customers - Identifying customer...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa RELX Full time

    Roles and Responsibilities: - Customer Relationship Management - Offering exceptional customer service to customers - Understand customer needs and develop plans to address them - Resolve customer complaints quickly and effectively - Promote high-quality customer service processes - Maintaining good relationships with customers - Identifying customer...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa Property24 Full time

    **WELCOME TO OLX** **At OLX, we shape the future of trade to unlock the hidden value in everything.** We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved...

  • Customer Relationship Manager

    2 weeks ago

    Cape Town, South Africa OLX Full time

    **WELCOME TO OLX** **At OLX, we shape the future of trade to unlock the hidden value in everything.** We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved...

  • Director Customer Relationship Department

    2 weeks ago

    Cape Town, South Africa ISMMART GROUP OF INDUSTRIES Full time

    **Experience**:10-12 years of progressive experience in the (E-Commerce Industry), 6 years of experience in Customer Relationship Department.** **Requirement**: Applicant must be a local or having work permit We are seeking an experienced and customer-focused professional to lead our Customer Relationship Department in the relevant industry. As the...