Customer Relationship Liaison

6 months ago


Cape Town, South Africa Paradigm Recruitment Full time

Client Relationship Liaison - Maitland Cape Town

Job Summary:
As a Client Relationship Liaison, you will be responsible for building and maintaining strong relationships with the company’s clients. You will be the main point of contact for their clients, ensuring that their needs are met and that they are satisfied with the products or services offered. Your primary goal will be to strengthen the relationship with all clients and help the company achieve their business objectives.

**Requirements**:
Own vehicle & driver’s license
Proven experience in client relationship management, customer service, or a sales related position
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Excellent organizational and time management skills
Strong problem-solving and conflict resolution skills
Ability to manage multiple projects and priorities
Proficiency in Microsoft Office and CRM software

**Responsibilities**:
Serve as the primary point of contact for clients, responding to inquiries and concerns in a timely manner
Build and maintain strong relationships with clients to increase customer satisfaction and retention
Act as a liaison between the client and internal teams, ensuring that client needs are effectively communicated and met
Collaborate with sales and marketing teams to identify opportunities to upsell or cross-sell products or services to existing clients
Monitor client feedback and address any concerns or issues that arise
Identify and resolve client issues or conflicts in a timely and effective manner
Develop and implement strategies to improve client satisfaction and retention
Prepare regular reports and presentations to communicate progress to senior management
Attend industry events and conferences to stay up-to-date with market trends and competitors

Salary - R25, 000 - R30, 000 Total CTC plus commission

**Job Types**: Full-time, Permanent

**Salary**: Up to R30,000.00 per month



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