Ehod: Coastal Regions
23 hours ago
**ROLE PURPOSE**
- Principle contact between all teams, internal / external, suppliers and most importantly customers and business, to ensure that service delivery offered to customers/business are delivered and managed in line with standards and in accordance with agreed and contracted SLA’s and service governance.
- Responsible for the strategic alignment of our offerings to client environment with consideration of other outsource vendors within the client IT space.
- Responsible for the account retention, growth strategy & roadmap(s) and simultaneous achievement of efficiencies by reducing spend through innovative strategies
- Mentor and interact with members of staff in the coastal regions at all levels to foster growth and encourage development among senior executive team and all members of staff.
**ROLE REQUIREMENT**
- Plan, implement and direct the regions operational and fiscal function and performance.
- Act as a strategic partner by developing and implementing the regions plans and programs.
- Analyze and make recommendations on the impact of long range growth initiatives, planning, and introduction of new strategies.
- Set up measurable KPI’s.
- Ensure that the region is profitable.
- Engage clients to resolve and advice around any issues raised.
- Outsource contract management
- People management
- Grow Revenue in partnership with Direct Sales and Partner channels.
- Research and select high priority customer engagements.
- Lead competitive learning by market research, evaluating competitor products, programs, weaknesses, strengths and strategies and then educating key internal stakeholders to develop competitive solutions.
**EXPERIENCE & QUALIFICATION**:
- 10 to 15 years’ ICT Management experience.
- Experience in managing IT Managed Service Contracts, Infrastructure & Application type projects.
- A commercial degree i.e. B-Com or Diploma in the related field is compulsory.
- MBA or relevant market experience managing staff and customer expectations will be advantageous.
- ITIL/Agile Certification - An ITIL Manager Certification will be strongly advantageous.
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