Fraud Operations Team Lead
3 weeks ago
Manage a team of Fraud Analysts within a Call Centre environment - providing guidance, coaching, and development
Monitor process performance, implement improvements, and ensure 24/7 fraud detection coverage.
Ensuring that fraud alerts on the fraud monitoring systems areactioned promptly to detect and prevent further fraud
Administration on fraud incidents reported to minimise losses and maximise recoveries.
Review customer interactions to enhance service quality and system efficiency.
Manage escalations, case updates, and adherence to fraud investigation guidelines.
Matric / Grade 12
Tertiary Qualification - Certificate/Diploma/Degree in Fraud RiskManagement
Min 2 years working experience in the Fraud prevention, detection, andinvestigation gained within Financial Services environment
Strong leadership and management skills, with experience in team development,coaching, and mentoring
Must have experience in managing teams that work shifts.
In-depth knowledge of fraud prevention and detection strategies, as well as relevantlaws, regulations, and industry standards.
Payment’s systems, digital and online banking product knowledge.
Card and merchant payments systems, including eCommerce
Between 1 - 3 Years
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