Fraud Analyst

3 days ago

Johannesburg, South Africa Dream Team Gaming Full time

**Overview & Purpose**:
**Key Responsibilities**:
Investigation
- Monitor player accounts and transactions to identify potentially fraudulent activities, such as bonus abuse, chargebacks, collusion, and account takeover.
- Conduct detailed investigations of suspected fraud cases and prepare comprehensive reports with findings and recommendations.
- Analyze player behaviour and flag unusual patterns for investigation.

Case Management
- Conduct detailed investigations of suspected fraud cases and prepare comprehensive reports with findings and recommendations.
- Maintain accurate and up-to-date records of all fraud cases in the case management system.

Risk Assessment
- Evaluate new and existing players to assess risk levels, verifying identity and financial information when necessary.
- Work with compliance and customer support teams to handle disputes related to fraud or suspicious activity.

Policy Adherence:

- Ensure compliance with applicable regulations, including [specific jurisdictional laws, e.g., UKGC, MGA, etc.].
- Assist in the development, review, and implementation of Fraud policies and procedures.
- Evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective.

Collaboration:

- Work closely with internal teams, including Payments, Customer Intelligence/ Anti-Money Laundering AML (“CI AML”), and Customer Support, to address and resolve Fraud-related issues.
- Provide guidance and support to staff on Fraud and KYC processes when required.

Reporting
- Create regular reports on fraud trends, KPIs, and mitigation strategies for senior management.
- Prepare Suspicious Activity Reports (SARs) and submit them to the appropriate authorities within prescribed timeframes
- Maintain accurate records of all investigations, findings, and actions taken.
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives._

**Essential Criteria**:

- **Team player**: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
- Proven planning and organisational skills.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills, both written and verbal.
- Proactive and adaptable, able to work in a fast-paced, high-pressure environment.
- Understanding of iGaming fraud trends, tools, and mitigation strategies.

**Desirable Criteria**
- Fraud/Risk/AML/Compliance related qualification
- iGaming experience

**Person Specification**:

- Requires a target driven individual
- Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
- Excellent decision-making ability
- Innovation and ability to think “outside the box”
- Strong work ethic
- Ability to thrive is a fast-paced environment and value attention to detail

**Reporting**:
Managerially Accountable to: Reporting to the Fraud and Risk Team Lead overseen by the Head of Fraud & Risk/MLRO

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