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Fraud Operations Lead

1 month ago

Johannesburg, South Africa PayJoy Full time

**About PayJoy**

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

**This role**

**Responsibilities**:
- Monitor and analyze transactions for potential fraudulent activity.
- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service and operations teams to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures.
- Stay updated on the latest fraud techniques and industry best practices.
- Assist in training and educating team members on fraud prevention and detection

**Requirements**:
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
- Strong analytical and problem-solving skills.
- Proficiency in using fraud detection software and tools.
- Excellent communication and interpersonal skills.
- Languages: English

**Desirable Qualifications**:
- Professional certification in fraud examination (e.g., CFE).
- Experience with phone finance products or similar financial services.
- Familiarity with regulatory requirements and compliance standards in South Africa.
- Language: Any local languages in ZA

**Benefits**:
- Health Insurance
- Life insurance
- Pension Fund
- Vacations 20 days
- $2,000 USD annual Coworking Travel Perk
- $2,000 USD annual Professional Development Perk
- $500 USD annual Fitness Perk
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**PayJoy Principles**

Finance for the next billion
- Ownership
- Break Through Walls
- Live Communication
- Transparency & Directness
- Focus on Scale
- Work-Life Balance
- Embrace Diversity
- Speed
- Active Listening