IT Desktop Support Technician
2 days ago
**Position Title**: Desktop Support
**PURPOSE**
The above vacancy is available for suitably qualified individuals to support the department to meet its objectives so as to contribute positively to the overall company objectives.
**QUALIFICATION & OTHER REQUIREMENTS**
- Minimum Education level: Degree/National Diploma in IT
- At least 3 years relevant work experience.
- Knowledge of Microsoft 365
- Basic Knowledge of PLC
- Active Directory Knowledge
- A+ and N+ is an advantage.
- Ability to work shifts, overtime, and stand-by as and when required.
**KEY JOB FUNCTIONS**
- Diagnose and troubleshoot network and desktop (and related IT devices) problems.
- Perform daily and weekly backups and updates.
- Create and manage asset register for various IT devices.
- Assemble/build PCs and/or replace PC components.
- Management and setup of VC meeting equipment.
- End user account setup and configuration.
- Visualisation of Helpdesk and Network incidents.
- Support Plant IT requirements.
- Finance accounting software support.
- Develop advanced office files for other departments.
- Perform preventive IT maintenance and security activities.
- Support network and stand-alone printers.
- Ensure all IT related operations run smoothly
- Create reports for IT Department.
- Ensure compliance with company IT security rules.
- Perform ad hoc activities as and when required.
**COMPETENCIES**
- Accurate information gathering and analysis
- Awareness and commitment to company mission
- Strategic allocation of resources and review of work methods
- Awareness of situations and decisiveness
- Communication and sharing of plans
- Creation of innovative vision
- Establishing framework and system for organisational learning
- Perseverance
- Establishment of objective project results review
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