Assistant Restaurant Manager
3 months ago
High end Restaurant at a Hotel in Camps Bay is looking for an Assistant Restaurant Manager. We are looking for a guest-orientated career restaurateur who is a strong leader and charismatic host with a sense of urgency and high attention to detail.
- ** To assist with the management of the Team in accordance with brand principles by**:
- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
- Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture
- ** To manage staff ensuring that**:
- Guest Service in the Restaurant is in accordance with brand standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- Performing daily checks of the restaurant area cleanliness and repair ensuring that the venue is guest ready
- Weekly on the job training to ensure high standard of service is met
- Running of daily team meetings before service ensuring that staff are fully briefed of the restaurant and guest requirements of the day.
- ** To manage the day-to-day operations of the Restaurant by**:
- To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
- To ensure end of service cash-ups and float management are completed in accordance with SOP
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Monitoring and reporting cover counts and average spend trends
- Ensuring all maintenance concerns are reported as they occur; and then followed-up on daily until they have been resolved.
**Requirements**:
- Grade 12
- Formal qualificaiton
- Excellent fine & food knowledge
- Experience in a similar 4 / 5* Hotel or Fine Dining Restaurant
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