Collections Representative

3 weeks ago

Gauteng, South Africa Caterpillar Full time

**Career Area**:Finance**:
**12 Months Fixed Term Contract**

**Your Work Shapes the World at Caterpillar Inc.**

**About Cat Financial**

**Job Summary**

The successful incumbent will support various accounts receivable management functions and bring timely resolution to customer accounts including but not limited to: regular customer past due accounts, repossession, legal accounts and recovery activity for Caterpillar Financial Services Corporation.

**Responsibilities will include, but not limited to**:

- Collections on delinquent active contracts through telephone contact and field visits.
- Authorizes and conducts equipment repossessions, which includes authorizing legal correspondence and arranging for transportation and safe storage of the units.
- Reports on past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.
- Develops and nurtures a strong working relationship with Caterpillar Dealers, Territory Managers, and customers in an assigned portfolio.
- Coordinates timely resolution of customer service issues on past due accounts.
- Prepares their individual regular or legal collection past due reports and statistics for submission to management weekly or as requested by management.
- Provide timely reporting of repossessed assets or accounts being referred for legal action to other business units as required, including Asset Management and Legal as and when required.
- Reviews accounts that have been identified as non-collectable to establish account deficiency amounts and determine the most appropriate and cost-effective means by which to pursue outstanding account balances.
- Analyses the ability to collect on recovery accounts, collects deficiency balances and coordinates recovery efforts through collection agencies.
- Reports individual collection activities to the manager on a weekly and monthly basis or as requested.
- Contacts customers to identify willingness to pay and to negotiate a lump sum balance payment, arrange a payment schedule, or negotiate a contract settlement.
- Evaluates the customer's credit worthiness if a payment schedule appears to be the best alternative for resolving an outstanding balance.
- Provides the customer credit rating on charged off accounts to credit bureaus and other potential debtors.
- Monitors and calculates potential loss on accounts with input from Asset Management/CRSI.
- Establishes account deficiency following the sale of equipment and subsequent collection of sale proceeds from the selling agent.
- Prepares standardized transmittal forms for transfer of accounts to legal status.
- Prepares documents necessary to write off the account balance following equipment liquidation and sends a notice of deficiency to the customer.

**Minimum Requirements**:

- A completed degree in Financial Management or related degree, a certificate in Credit Management is an advantage. Equivalent experience may be substituted for education.
- Must have 3 - 5 years previous experience in a similar role, collecting on corporate accounts.
- Knowledge of legal / handed over accounts.
- Must have excellent business acumen skills.
- Excellent Office Skills - Advanced Excel Skills.

**Skills, Abilities, and Attributes**:

- Excellent negotiation skills.
- Great analytical skills.
- Self-motivated/ Self-starter.
- Resilient.

**_Additional information: _**
- Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _
- Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _
- Follow us on Twitter, Facebook, LinkedIn, and YouTube _

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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