Complaints Coordinator

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Complaints Coordinator

The role requires you to resolved complaints that have been escalated. To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. To drive customer service through a professional approach

Are you someone who can:

- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Adhere to organisational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Investigate new ways to optimise processes
- Flag opportunities to migrate to platform and support the use of technology in process and system improvements
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
- Comply with governance in terms of legislative and audit requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Drive the eradication of inefficiencies that do not add any value to the business i.e., unnecessary wordings on letters, faxes and requirements and suggesting new ways of operating
- Ensure the area of responsibility is functioning at optimal levels at all time and Identifying continuous improvement through complaints solutions
- Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes
- Respond to clients with relevant communications and maintain a comprehensive and up-to-date document library
- Matric
- NQF4 Insurance
- FAIS credits
- Exceptional organizational and multitasking skills, especially when working with multiple stakeholders/ teams.
- Excellent analytical, negotiation, listening, and verbal and written communication skills.
- Decisiveness and strong problem-solving skills, especially under stress.
- Ability to develop and maintain relationships.
- Complaints handling
- Have Presentation skills

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Multi-tasking
- Develop and maintain relationships
- Decisiveness and have strong problem solving skills
- A strong negotiator
- An Excellent communicator

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

15/04/24


  • Complaints Coordinator

    13 hours ago


    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: There is no about us detail available. **purpose**: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach. **experience and...

  • Complaints Coordinator

    8 months ago


    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - There is no about us detail available.**purpose**: - Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.**experience and...


  • Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - There is no about us detail available.**purpose**: - Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.**experience and...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To resolved complaints that have been escalated To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes To drive customer service through a professional approach - Provide operational support related to activities and initiatives that contribute to the overall growth and...

  • Events Coordinator

    2 months ago


    Johannesburg, South Africa Placement Point (Pty) Ltd Full time

    A well established company based in Sandton is seeking a Event Coordinator. Duties: • Will be drafting quotes for events • Will be liaising with customers • Dealing with customer complaints and maintaining customer service levels of the restaurant • Wiil be dealing with event management Requirements: • Matric (Grade 12) • ...


  • Johannesburg, South Africa R.A.W. GROUP Full time

    Simpson Safes is seeking a dynamic and detailed-oriented Service and Logistics Coordinator to join the team in the Johannesburg branch. This role is crucial in ensuring the seamless coordination of services and logistics operations. **Requirements**: - 3 years proven work experience in service coordination and logistics management. - Matric / Grade...


  • Johannesburg, Gauteng, South Africa Placement Point (Pty) Ltd Full time

    Event Coordinator RolePlacement Point (Pty) Ltd is seeking a skilled Event Coordinator to join our team.Key Responsibilities:• Develop and manage event proposals and quotes• Build and maintain strong relationships with customers and stakeholders• Respond to customer queries and complaints, ensuring high levels of customer service• Oversee event...

  • HR Coordinator

    13 hours ago


    Johannesburg, South Africa Safomar Holdinggs Full time

    The Safomar group of companies are looking for a HR coordinator to handle a variety of personnel related administrative duties. You will provide information and clerical support to the management team and employees regarding human resources activities, policies, processes, and procedures. To aid in maximising the return on investment from the company’s...


  • Johannesburg, South Africa TALENTED Full time

    My client, a well established and highly respected manufacturer in the access automation space are looking for an experienced customer service coordinator. **Non-negotiable**: Existing experience in SAP and telephonic conflict resolution. **Your role will include**: You will allocate the day-to-day tasks of the technical department. Ensure all admin work...


  • Johannesburg, South Africa The Right Company Full time

    CUSTOMER SERVICE AND SUPPORT COORDINATOR - WEST RAND - R20000 to R25000 The Right Company are currently recruiting for a dynamic, energetic and strong individual who is capable of managing the customer care function for a client in the West Rand. Duties include but are not limited to: - The incumbent is expected to be a one-stop resolution by resolving...

  • HR Coordinator

    2 weeks ago


    Johannesburg, South Africa ALPLA PACKAGING SA (PTY) LTD Full time

    **What you will enjoy doing**: **MAIN PURPOSE**: The HR Coordinator will be primarily responsible for ensuring that all recruitment and HR related - administrative duties are completed in a timely and accurate manner, and act as the first point of contact for employee enquiries on recruitment, discipline and policies. The HR Coordinator will manage the...

  • HR Coordinator

    7 months ago


    Johannesburg, South Africa ALPLA PACKAGING SA (PTY) LTD Full time

    **What you will enjoy doing**: - Establish and maintain relationships with relevant stakeholders. - Support with HR projects where required - Coordinate Recruitment and Psychometric administration. - Plan and conduct new employee orientation. - Establish and implement Best Operating Practices for HR processes. - Compile HR monthly reports for Operations and...


  • Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Job Title:Rental Property CoordinatorHire Resolve is seeking a highly organized and detail-oriented Rental Property Coordinator to join our team. As a key member of our property management team, you will be responsible for ensuring the smooth operation of our rental properties.The ideal candidate will have 2-3 years of experience in rentals, with a strong...

  • Export Coordinator

    2 months ago


    Johannesburg, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

    Job Title: Export CoordinatorMayfly Agri (Pty) Ltd is seeking a highly skilled Export Coordinator to join our team. The successful candidate will be responsible for coordinating the export process, ensuring timely and efficient delivery of products to customers.Key Responsibilities:Develop and process pro-forma invoices and order requestsGenerate stock and...

  • Workplace Coordinator

    6 months ago


    Johannesburg, South Africa CBRE Excellerate Full time

    Position title : Workplace Coordinator Business Unit : Data Centre Job Grade : B5 Reports to : Contract Manager Location : Gauteng **Main purpose / objective of the position**: - The suitable incumbent must deliver a positive soft service experience at the client site, with a specific focus on hospitality and catering. - The suitable incumbent will...


  • Johannesburg, Gauteng, South Africa Placement Point (Pty) Ltd Full time

    Job Title: Front Desk CoordinatorA well-established business in Edenvale is seeking a highly skilled Front Desk Coordinator to join their team. As a key member of the customer services team, you will be responsible for managing the switchboard and front desk of the office.Responsibilities:• Manage quotations, COD orders, courier services, customer queries,...


  • Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

    Sales Team CoordinatorAre you a highly organized and detail-oriented individual with excellent communication skills? Do you have experience in sales or customer service?About the Role:We are seeking a skilled Sales Team Coordinator to join our team in Midrand. As a key member of our sales support team, you will be responsible for providing administrative...


  • Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time

    Are you a seasoned travel professional looking for a challenging role in corporate travel coordination?About the RoleWe are seeking an experienced Corporate Travel Coordinator to join our team at RMV Solutions Recruitment. This is an exciting opportunity to work with a leading travel management business that specializes in inbound and outbound leisure...


  • Johannesburg, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    We are seeking a highly motivated and organized Retail Operations Coordinator to join our team at Green Marble Recruitment Consultants.The successful candidate will be responsible for assisting the Branch Manager and Floor Manager in day-to-day operations, ensuring smooth and efficient store functioning. This includes gaining hands-on experience in inventory...


  • Johannesburg, Gauteng, South Africa Managed People Solutions Full time

    Job Title: Senior Merchandising Coordinator - GautengWe are seeking a skilled and motivated Senior Merchandising Coordinator to join our team at Managed People Solutions in Johannesburg, Gauteng. The ideal candidate will have experience in merchandising and be proficient in executing merchandising activities as per cycle brief.Key Responsibilities:Determine...