Complaints Coordinator
4 weeks ago
About us, purpose, experience and qualifications
**about us**:
- There is no about us detail available.**purpose**:
- Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.**experience and qualifications**:
**additional requirements**:
**responsibilities**:
- Identify Opportunities for Process improvement that will lead to reduction in rejection cost and rework e.g.. write offs, customer complaints and queries
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Promote and ensure that a high standard of work is delivered at all times (Quality Assurance) on a daily basis.
- Comply with governance in terms of legislative and audit requirements
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information, respond to clients with relevant communications and maintain a comprehensive and up-to-date document library
- Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes.
- Ensure the area of responsibility is functioning at optimal levels at all time and Identifying continuous improvement through complaints solutions
- Drive the eradication of inefficiencies that do not add any value to the business i.e. unnecessary wordings on letters, faxes and requirements and suggesting new ways of operating
- Manage own development to increase own competencies
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