Hotel General Manager
1 week ago
Hotel & Catering Personnel are excited to be seeking a Hotel General Manager. Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving great results?
We are looking for a General Managers who is a expert in Hospitality, someone who is a recognised leader with the ability to prioritise a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for all the guests.
This successful General Manager, you will join a team that is passionate about delivering exceptional service where they believe that anything is possible, whilst having fun and empowering staff
Key Responsibilities of the General Manager:
- Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
- Working proactively with all key stakeholders to maximise guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where key hotel metrics are identified, communicated and delivered
- Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
- Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximising sales and profit, business opportunities and brand reputation, productivity and performance
- Builds and maintains effective working relationships with all key stakeholders and business partners
- Reviews and scrutinises business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the General Manager:
- Proven experience in general management with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
hotel #hospitality #hospitalityindustry #team #management #leadership #growth #development #leader #energy
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