Hotel General Manager

5 months ago

Cape Town, South Africa Staffing101 Full time

Good Day

Our client located in Parow, Cape Town is looking for General Manager to join their dynamic team.

PETROL & CELL PHONE ALLOWANCE

**Objective**: To oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Group Director.

**Main duties/Responsibilities**:

- To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
- Practice continued cost control through adherence to agreed budgets.
- To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc.
- To ensure that the Management Team is trained appropriately to the highest standards.
- Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.
- To oversee and control all stocktaking.
- Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.
- Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.
- To develop and maintain a culture of top class customer care standards.
- To ensure a good working relationship with all employees and the local community.
- Hold regular communications meetings with all employees and the Management team.
- To develop all employees through to use of appraisals, training and development in consultation with the Human Resources Manager.
- To achieve all targets as agreed with the Group Director.
- Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues.
- Create an aggressive Marketing Plan to increase the market share through outside sales. Identify ideal clientele and develop a strategy to build relationships with their source. This can be achieved through familiarization visits and sales calls and attendance at Trade Shows.
- Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources.
- Create advertising through favourable written reviews of the hotel, the food and service levels. Invite media and critics to visit the hotel with the vision of increased sales.
- Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.
- To seek opportunities to develop yourself in relation to technical training and personal development.
- To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.
- This list of duties is not exhaustive as you will be required to carry out other duties as assigned to you from time to time by the Group Operations Manager.

**Job Type**: Permanent

**Salary**: R22,000.00 - R30,000.00 per month

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