Receptionist

3 weeks ago


Cape Town, South Africa Primedia Recruiter Full time

Key purpose of the role
As the first point of contact for our company, the receptionist ensures that guests are welcomed positively. Coordinates all front-desk activities, including redirecting phone calls and executes all administrative tasks to the highest quality standards.
Key outputs/accountability
Answer calls in a pleasant and professional manner
Answer, screen, and forward incoming phone calls
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
Display qualities conducive to creating a positive atmosphere at reception at all times
Attend to guests and ensure they feel welcomed
Confirm with ‘person being visited’ that they are expecting a visitor - and confirm that they are ready to receive the guest
Assist hostesses with escorting guests/visitors, when necessary
Ensure the smooth flow of visitors in and out of the building
Be proactive in assisting with and maintaining a clean/neat, welcoming, respectable, efficient environment
Assist contractors with access to the building and update facilities and other departments accordingly
Receive parcels (both incoming and outgoing) and accurately record details such as receiver, end-recipient, sender, date, time, and condition
Hand over parcels to hostesses/guests, confirming that parcels are in good order and correctly recorded on the relevant tracking tool for the hostesses to deliver
Hand over after-hours deliveries to security desk
Liaise with frontline security on an ongoing basis and be vigilant regarding security
Assist with general office duties within the facilities department when requested to do so
Make accurate boardroom bookings and ensure organizers receive relevant confirmations
Educational qualifications

Minimum matric
Required knowledge and experience
**Computer literate**: Microsoft Office and internet skills
Call-centre, customer service, hospitality industry or receptionist - previous experience in at least one of the aforementioned is a prerequisite
Previous experience with switchboard operations
Office management/tasks experience would be preferred
Required skills
Excellent telephone and face-to-face interpersonal skills
Ability to be proactive and use initiative in solving problems
Ability to recognise risks to security and act accordingly
Ability to conduct oneself in a professional manner and project a professional frontline image for the company
Ability to work effectively in a team
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks
Attributes
Tolerance and patience
Friendly and approachable
Able to interact with a variety of people
Reliable
Good communicator


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